Career Services Consultant I - Virtual Services

CareerSource Central Florida; Florida; Hybrid; USD 40,000 - 60,000; Full time

Job summary

CareerSource Central Florida seeks a dedicated career consultant to guide job seekers through assessments, skill reviews, and potential training to meet regional business demand. You will support clients with job referrals, resume prep, and employability workshops in a hybrid work setting.

The role requires strong customer service, data entry, and collaboration with business services teams. A minimum Associates degree with four years in workforce development or related experience is required,

Qualifications

• Associates degree from an accredited institution in business administration, social sciences, or related discipline; supplemented by four (4) years’ experience in workforce development or a related field; or an equivalent combination of education, certification, training, and/or experience.
• High School Diploma or GED with 4+ years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience; or Associates/Bachelors with related experience.

Responsibilities

• Directly determines client eligibility for case management and drafts short/long term career plans.
• Conducts standardized assessments and provides quality job referrals.
• Builds relationships with CSCF/DEO staff and stakeholders to enhance customer experience.
• Performs data entry and maintains client records in data systems.
• Provides job search assistance, resume prep, employability workshops, and education assessments.

Skills

Career counseling

Customer service

Case management

Microsoft Office

English communication

Education

Associates degree in business administration/social sciences/related

Bachelor's degree in related field (preferred)

Tools

Microsoft Office

Job description

General Purpose

The purpose of this position is to provide consultation to career seekers to help them connect to desired careers through assessments, review of current skills, work history, education, and potential training to meet business demand. Career Consultants will deliver a broad array of assistance and highest quality services to job seekers and businesses at CareerSource Central Florida One-Stop Career Centers and various stakeholder locations throughout the region.

Essential Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Directly determines client eligibility for case management, drafting short + long term goals career plans to assist clients in gaining and retaining a new career.
• Understands a Career Journey (Engagement, Strategic Solution/Plan, Implementation Fulfillment, Loyalty) and has knowledge of one to two of the stages.
• Requires the ability to make the clients feel they are engaged in conversation while conducting a standardized assessment and synthesize the information to make quality job referrals.
• Demonstrates a command of local operational policies and processes as well as proven knowledge of applicable federal, state employment and training laws across multiple funding streams.
• Leverages technology to assist clients with digital profiles, on-line coaching, customized job search and online-guidance.
• Develops and maintains close relationships with other CSCF/DEO staff either virtually or in a Career Center to provide a positive customer experience that consistently results in connecting clients to careers and exceeding required performance.
• Completes timely and accurate customer data entry.
• Assists job seekers and employers by providing superior customer service, career and employment services including but not limited to; job search assistance, job referrals, job placements, resume prep, employability skills workshops, skills and educational assessments, case management, job training assistance, recruiting events, outplacement services.
• Establishes and maintains relationships with customers in order to deliver holistic case management that includes developing career pathways that reach objectives in the most efficient and timely manner.
• Establishes and maintains collaborative relationships with business services team and is aware of full range of regional industries in order to integrate business needs into career services.
• Responsible for staying current regarding targeted industry sectors and all related labor market data. Utilizes the most current data in developing career pathways based on relevant labor market information.
• Responsible for timely, complete, and accurate data entry in data collection systems.
• Contributes to achieving regional goals established by the state, grantors, and other funding resources.
• Other tasks and duties as assigned.

Supervision

Supervision Received

Work is performed under limited supervision with some latitude in the use of initiative and independent judgment.

Supervision Performed

Has no direct report

Minimum Qualifications

Associates degree from an *accredited institution in business administration, social sciences, or related discipline; supplemented by four (4) years’ experience in workforce development or a related field; or an equivalent combination of education, certification, training, and/or experience.

Minimum Qualifications For Combination

• High School Diploma or GED combined with at least four (4) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
• Associates degree or higher with at least three (3) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
• Bachelors or equivalent coursework from an accredited institution in a related field combined with at least four (4) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience

Position is required to attain state required Tier 1 certification within the completion timeframe. After the first year, incumbents must maintain current Tier 1 certification by completing the minimum number of continuing education units (CEUs) annually.

Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver’s License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.

Preferred Qualifications

Bachelor’s or higher degree in related area from an *accredited institution; CWDP National Certification. *Accreditation confirmed by USDOE Database of Accredited Postsecondary Institutions and Programs. http://ope.ed.gov/accreditation/GetDownLoadFile.aspx

Competencies

• Collaborate
• Innovate
• Lead
• Proficiency in this competency & its related competencies supports the Trust Creed tenets of Golden Rule, accountability, goal achievement, performance improvement, and servant leadership.
• Proficiency in this competency & its related competencies supports the Trust Creed tenets of finding and providing technical solutions that support and serve the organization and community; supporting our organization’s edge in achieving programmatic compliance and adapting to economic and regulatory change; and providing over the top customer services and services.
• Proficiency in this competency & its related competencies supports the Trust Creed tenets of our organization’s Mission, Vision, and Values.
• Effective Communication
• Forward Thinking
• Flexibility
• Interpersonal Effectiveness
• Conceptual Thinking
• Integrity/Credibility
• Building Relationships
• Critical Thinking
• Accountability
• Foster Teamwork
• Analytical Thinking
• Business Acumen
• Customer Focused
• Information Gathering
• Develop Others
• Empower Others
• Adaptability
• Initiative
• Manage Change
• Take Calculated Risks
• Results Driven
• Embrace Diversity
• Foster Innovation
• Strategic Thinking
• Motivational Support
• Technical Expertise
• Influence Others

Knowledge, Skills, And Abilities

• Knowledge of career and employment services
• Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and Internet applications
• Skill in time management and work organization
• Ability to read, analyze, interpret, and understand oral and written communications, including common journals, laws, regulations, policies, and procedures
• Ability to provide excellent customer service
• Ability to assist customers and exhibit good interpersonal skills
• Ability to manage multiple priorities to ensure that deadlines are met
• Ability to work as a team member
• Ability to work in a fast paced and diverse environment
• Ability to coordinate with internal and external partners in service delivery
• Ability to meet or exceed established performance goals and monitoring standards
• Ability to listen keenly and use critical thinking
• Ability to operate general office equipment
• Ability to work with minimal supervision
• Ability to communicate effectively in English orally and in writing
• Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
• Models CareerSource Central Florida’s core values
• Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values

Physical Requirements

Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

Environmental Requirements

This position has a hybrid work schedule that combines remote work and in-office work based on business needs. Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

Sensory Requirements

Some tasks require manual dexterity. Some tasks require visual and hearing acuity. Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability.

CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.