Workforce Development Specialist-Hybrid

CareerSource Suncoast; Sarasota (FL); Hybride; USD 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

4 weeks PTO

12 paid holidays

Medical with HSA

Dental plan

Life insurance

Long-term disability

401k plan

Professional development

Vision

Dependent medical

Dependent dental

Short-term disability

Supplemental insurance

Résumé du poste

CareerSource Suncoast is seeking a Workforce Development Specialist to help job seekers with scholarships, career planning, resumes, and referrals to community resources. You will assist clients in building employment plans and connecting them with training opportunities while maintaining supportive relationships.

Reporting to the Workforce Development Manager, this full-time role requires empathy, strong organization, and the ability to work with diverse populations in a hybrid Florida office

Qualifications

• Bachelor’s degree required with 2+ years in career development preferred.
• Experience delivering client services in a social services setting is a plus.
• Strong empathy and ability to respond to diverse client needs.

Responsabilités

• Provide case management coordination to support client success and meet performance targets.
• Verify eligibility for program services and assist with training needs assessment.
• Help clients develop financial plans and career goals and implement service plans.
• Assist with job placement and referrals to community resources.
• Coordinate supportive services (child care, transportation) and monitor fund usage.
• Maintain current, accurate documentation in CRM and collaborate with team.

Connaissances

Empathy

Client assessment

Case management

Communication

Microsoft Office

SharePoint

CRM system

Formation

Bachelor’s Degree in Business, Human Services, Education or related field

Outils

CRM system

SharePoint

Microsoft Excel

Description du poste

Compensation

$44,000 minimum to start (Depends on Experience)

Benefits Offered

We offer great benefits, including:

4 weeks PTO in 1st year- you can start using it after 90 days!

• Plus 12 paid holidays

Free Benefits

• Medical plan with HSA: we contribute $1,200 annually to your HSA account to cover out of pocket expenses! Other low-cost plans available.
• Dental plan
• Life Insurance/Long-term Disability
• Professional development opportunities

401k plan-CSS contributes 7.5% of your salary to your account bi-weekly upon eligibility!

Other benefits available through payroll deduction include:

• Dependent medical-CareerSource Suncoast contributes 25% towards dependent premiums
• Vision
• Dependent dental
• Additional life insurance/AD&D
• Dependent life
• Short term disability
• Supplemental insurance plans (Cancer, Accident, Hospital) that pay you directly for a covered event

Employment Type

Full-Time- Mon-Fri 8am-5pm, Hybrid work schedule, work from home 2-3 days a week.

Position Description

Workforce Development Specialist

Reporting To: Workforce Development Manager Status: FT/Non-exempt

The Workforce Development Specialist will be responsible for assisting job seekers in their career development journey by offering a wide range of services, including scholarships for training, career planning, resume and job search assistance, public assistance, and referrals to community resources. The ideal candidate should possess strong empathy and the ability to respond effectively to the unique needs of our clients.

Major Duties and Responsibilities

Primary Duties

• Provide case management coordination to facilitate the greatest level of success for the client, state and local performance
• Verify eligibility for program services
• Assess clients to gather information on training needs, educational background, work experience, skills, interests and any barriers to employment
• Assist clients with developing a financial plan and budget
• Assist clients with identifying employment goals and career development needs, and developing achievable and realistic service and employment plans
• Work with clients to become self-sufficient to reduce and end public assistance
• Authorize and coordinate supportive services such as child care, transportation, etc., and track obligations of funds when appropriate
• Monitor clients’ progress during participation in appropriate activities
• Ensure case record documentation is current, submitted timely, accurate and thorough and compliant with established policies and procedures in CRM system
• Assist clients with job placement
• Collaborate with Senior Workforce Development Specialists (WDS) and Managers to develop innovative methods for assisting clients with reaching their career goals
• Regularly monitor, review, and discuss performance reports with colleagues and Senior WDS

Frontline Client Service

• Assess client needs at front desk, then provide direct instruction and information, appropriate points of contact, and additional resources in person and via telephone. Requires basic knowledge of all CareerSource Suncoast programs and related community service providers.
• Assist clients in accessing and navigating job search websites, online tutorials and assessments, training and social service websites, and email providers.
• Critique, proofread, edit, and format client resumes.
• Assist clients in completion of Florida Skills Assessment- comprehensive online career assessment and interpretation & application of results
• Document provided services and case notes in in appropriate CRM system(s)
• Ensure priority of service to all identified US military veterans; conduct initial assessments for veterans with qualifying employment barriers

Other Duties

• Develop general knowledge of all programs and services delivered through CareerSource Suncoast.
• Develop and maintain effective professional relationships with all CSS/CareerSource Suncoast management, staff, partners and clients
• Attend and participate in center and programmatic staff meetings/training
• May facilitate various workshops and orientations to educate clients on available programs and services

Perform other related job duties as requested

Note: The omission of specific statements does not preclude the assignment of specific duties not listed if such duties are a logical assignment to the position.

Requirements

Education and Experience – Bachelor’s Degree from an accredited university or college in Business, Human Services, Education or related field plus 2 years related work experience, or equivalent combination of education and experience. Of the 2 years related experience, a minimum of 1 year of career development experience is preferred.

• Minimum Digital Literacy – Average
• Competency in Microsoft Office (Word, Outlook, Excel).
• Ability to work in SharePoint / word docs ( uploading and sending adobe for signatures etc.)
• Must be able to maintain and update Outlook calendar on a daily basis, share calendar, and search others’
• Basic competency in social media (i.e. LinkedIn) including profile creation and regular monitoring. Support resources are available.
• Ability to write professional emails to a variety of audiences

Additional Qualifications

• Ability to work with culturally diverse populations
• Can work independently and in group
• Strong time management and organizational skills a must for this role
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• Solid interpersonal skills to also include conveying information effectively, active listening, and critical thinking
• Ability to develop and maintain professional working relationships with management, co-workers
• Strong data entry skills such as: attention to detail, accuracy, and to stay focused
• A positive attitude, strong character, and a willingness to learn

Tools or Equipment to Be Used

1. A PC or related equipment and their designed function.
2. Various software packages, Microsoft Word (windows), Excel, and E-Mail
3. Fax machine, photocopier, calculator, telephone

Competencies Required

1. Excellent customer service skills
2. Strong oral and written communication skills
3. Ability to organize and prioritize responsibilities
4. Self-motivated and able to motivate others
5. Common sense and good judgment
6. High level of integrity, trustworthiness, and confidentiality

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Behavior: The employee should display a positive view of the vision and purpose of the organization, conduct him/herself in a professional manner; and demonstrate responsible stewardship regarding the assets of the organization. The employee must be able to maintain effective working relationships with all levels of personnel and maintain confidentiality and security of organization’s and customer’s records and information.