Career Development Specialist

CareerSource Florida; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Professional development opportunities

Community engagement events

Job summary

A local career development organization is looking for a Career Development Specialist to assist job seekers with services and technology applications. The successful candidate will maintain a high level of customer service, conduct assessments, and help customers navigate online systems for job searches. This position offers an apprenticeship-style growth opportunity in a supportive team environment. Candidates should be adaptable and eager to learn while building relationships to create positive economic outcomes.

Qualifications

• Drive to provide excellent customer service in a changing environment.
• Strong communication skills for interacting with diverse populations.
• Ability to assist customers with job search technologies.

Responsibilities

• Assist customers in employment planning and service delivery.
• Conduct assessments to identify job seekers’ qualifications.
• Train customers on how to use online job systems.

Skills

Customer service

Adaptability

Empathy

Communication

Technology proficiency

Job description

Are you a driven, curious individual who likes to work as a part of a team and thrive in an often changing work environment where adaptability is key to success?

Join a team that serves our community by developing careers—including your own!

You will serve diverse populations, showing empathy, forging relationships, and creating positive economic outcomes with our customers, while learning from mentors who partner in your success.

The Career Development Specialist works primarily to provide direct customer service and support. A significant part of the CDS-1 duties include assisting job seekers in accessing and using a technology program application to complete job search functions. The CDS-1 also supports front desk activities and tracking of job seeker traffic through the appropriate data systems, and general communication activities both verbal and written.

Essential Job Functions

CDS-1

• Maintain a professional and excellent customer service by assisting customers in employment planning and ensuring timely delivery of services.
• Interview and assess career seekers to determine their qualifications, work history, job search strengths and challenges, and areas of interest.
• Assist customers in use of technology and electronic processes, including equipment for hearing- and vision-impaired. This also includes resetting passwords and setting up accounts in necessary systems.
• Conducts informal assessment to determine job seeker immediate need(s) for service.
• Directs job seeker and advises them on next step.
• Screens veterans for specific services.
• Introduces job seeker to process, provides overview of services, assists job seeker in completing orientation or steps to registration.
• Answer questions about eligibility to the public and customers.
• Follows up with customers, through one‑on‑one meetings, email, and/or phone discussions.
• Trains customers on how to use online systems to complete a full application in order to receive services and perform job searches.
• Assists job seekers with resume development.
• Provides limited direction but assists willingly Connect claimants.
• Reviews, updates, develops and disseminates career information resources.
• Ensures proper and timely documentation in required data systems.
• Elicit and communicate information effectively and determine eligibility for various levels of services; interprets and explains information such as eligibility requirement, application process details, and use of online job seeker system; refers applicants to other agencies for assistance.
• Conducts regular follow‑ups with job seeker customers to facilitate job referral, reemployment and the gathering of placement employment outcome data.
• Work in collaboration with others.
• Provides communication support to all co‑workers.
• Maintain confidentiality with all customer, co‑worker, and organizational information.
• Participate in development of processes and procedures to improve organizational effectiveness and meet CSNF goals.
• Participate in job fairs and other related events as requested.
• Maintain regular schedule of professional development and training per policy.
• Keeps up to date with labor market activities and developments.
• Maintains relationships with external agencies or professionals on referrals of customers.
• Contributes knowingly to assigned industry group(s).
• Maintains compliance with all policies and procedures.
• Monitor services and cases assigned
• Maintains a good monitoring record.
• Earns Tier 1 credential in first 60 days of employment.
• Performs other job functions as required.

This is an apprentice-style position, allowing the successful candidate to grow in learn while earning commiserate pay.

Applicants must apply through EmployFlorida using the job order# 12516836