Career Navigator: Job Placement & Client Support

Careersource-Tampa-Bay; Ruskin (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Careersource-Tampa-Bay in Florida seeks a Career Specialist to provide training, guidance and referrals to help customers obtain and retain employment. You will explain programs, assist with applications, and coordinate services with local resources.

Responsibilities include assessing eligibility, developing individualized employment plans, arranging workshops, data entry, progress reporting, and scheduling appointments. Strong communication and Microsoft Office skills are essential.

Qualifications

• Associate’s Degree or some college coursework.
• Two years experience in recruitment and/or placement services or two years experience in customer service related field.
• Florida Workforce Professional Certification Tier I required.
• Proficient in Microsoft suite (Outlook, Excel, Word, PowerPoint etc)

Responsibilities

• Promote all programs and services available to customers/job seekers.
• Provide guidance and instruction to customers on required activities.
• Instruct job applicants on job search techniques and presenting a positive image.
• Assist job seekers’ skill building including resume and cover letter writing, interview preparation, and computer skills.
• Assist customers with initial applications and orientations.
• Screen customers for specific programs and services to determine eligibility.
• Issue vouchers or incentive cards to eligible customers.
• Manage job seeker expectations.
• Ensure job referrals are correctly made.
• Assess customers’ activity in the programs to ensure compliance with standards.
• Ensure the job seeker understands the parameters of the particular programs offered.
• Provide or coordinate a comprehensive assessment of the customer’s strengths and needs, as required or necessary.
• Develop an individualized goal-oriented plan (individual employment plan) based on specific objectives and local program SOPs to achieve the ultimate goal of stable, unsubsidized employment, as required or necessary.
• Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans; incorporates assessment data, to include but not be limited to the TABE, as required or necessary.
• Coordinate the customer’s participation in program-specific services (ex. work activity, on-the-job training) and community-based supportive services, providing referral or vouchers, as appropriate, as required or necessary.
• Assess and document customer training suitability, as required or necessary.
• Provide consistent employment plan progress checks/training plan progress checks with appropriate modification to ensure that the objectives are achieved, as required or necessary.
• Input data collection and update all progress in appropriate tracking system; Prepare and complete progress reports, as required or necessary.
• Prepare reports of customers’ progress and achievements.
• Provide knowledge of services.
• Research and provide knowledge of other community services.
• Assist customers with referrals for community services.
• Respond to and resolve customer complaints.
• Coordinate services with other departments.
• Provide guidance and support services to customers.
• Manage customer cases, enter data, and file paperwork.
• Coordinate and assist with employability workshops.
• Schedule appointments for customers.
• Duties may be assigned as deemed necessary.

Skills

Communication skills

Customer service

Data entry

Education

Associate’s Degree or some college coursework

Florida Workforce Professional Certification Tier I

Tools

Microsoft Office Suite

Online job exchange systems

Keyword search engines

Job description

Careersource-Tampa-Bay in Florida seeks a Career Specialist to provide training, guidance and referrals to help customers obtain and retain employment. You will explain programs, assist with applications, and coordinate services with local resources.

Responsibilities include assessing eligibility, developing individualized employment plans, arranging workshops, data entry, progress reporting, and scheduling appointments. Strong communication and Microsoft Office skills are essential.