Career Navigator II

Goodwill Industries of Northwest NC; Statesville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Career Navigator II to join their mission-driven team. In this vital role, you will assist individuals in achieving economic mobility by developing tailored career plans and providing essential resources. You will engage with the community through outreach events, helping participants navigate their career paths effectively. This position offers a unique opportunity to make a significant impact in people's lives while enjoying a supportive work environment that values teamwork and personal growth. If you are passionate about helping others and possess strong communication skills, this role is perfect for you.

Benefits

Paid Time Off (PTO)

Money Purchase Pension Plan

403(b) Retirement Savings Plan

Employee Assistance Program

Free Telehealth

Employee Referral Program

Quarterly Incentive Programs

Corporate Discount Programs

Medical Insurance

Tuition Reimbursement

Qualifications

• 1-2 years of experience in a similar role required.
• Must have excellent communication and customer service skills.
• Intermediate computer skills are necessary.

Responsibilities

• Assist individuals seeking economic mobility with career plans.
• Participate in community outreach events like job fairs.
• Provide referrals to other resources and organizations.

Skills

Customer Service Skills

Communication Skills

Critical Thinking

Time Management

Multi-tasking

Active Listening

Organizational Skills

Soft Skills

Education

High School Diploma or equivalent

Tools

Database Navigation

LinkedIn

Job description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Description

The Career Navigator II is the face of our mission at Goodwill assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources. Our Career Navigator II participates in community events, partners with like-minded organizations, and serves as a conduit to barrier mitigation.

Key Job Responsibilities

• Works closely with individuals who are seeking economic mobility.
• Develops career plans, sets goals with clear objectives around education and training, employment, and resources.
• Utilizes and navigates database and inputs career plans and data into systems.
• Assists with career portfolio services such as writing resumes and cover letters and helping with LinkedIn profiles.
• Participates in community outreach such as job fairs and career fairs to help individuals understand what resources are available to them.
• Provides individuals referrals to other resources and organizations.

Education

High School Diploma or equivalent.

Essential Skills & Abilities

• 1-2 years of experience in similar role.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi-task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organization’s policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Understanding of HIPAA and the importance of confidentiality.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.