Career-Driven Automotive Service Advisor with Training

Flow Auto Mall Of Statesville Llc; Statesville (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

401(k) plan

Wellness program

Employee pricing for service/vehicle

Job summary

Flow Nissan of Statesville is seeking an experienced Service Advisor to guide customers through service needs and maintenance options. You will coordinate appointments, explain costs, and communicate with technicians to ensure timely, accurate service.

We provide ongoing training, promote from within, and offer comprehensive benefits. The role requires strong customer service, sales-minded empathy, and the ability to thrive in a fast-paced environment.

Qualifications

• Desire to succeed by listening to the needs of the customer.
• Professional appearance and demeanor; reliable transportation.
• Experience in customer service and sales within an automotive environment preferred.

Responsibilities

• Assist customers with service needs and explain recommended maintenance.
• Schedule and coordinate service appointments with customers and technicians.
• Provide accurate cost estimates and communicate service options clearly.
• Resolve customer concerns and maintain positive relationships.

Skills

Customer service

Sales skills

Empathy

Patience

Listening

Conflict resolution

Multitasking

Communication

Objection handling

Job description

Flow Nissan of Statesville is seeking an experienced Service Advisor to guide customers through service needs and maintenance options. You will coordinate appointments, explain costs, and communicate with technicians to ensure timely, accurate service.

We provide ongoing training, promote from within, and offer comprehensive benefits. The role requires strong customer service, sales-minded empathy, and the ability to thrive in a fast-paced environment.