Career Counselor

C2 Global Professional Services, LLC; Edinburg (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance (employee)

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match up to

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services, LLC is seeking a Career Counselor (CC) - NCP to serve as the primary contact for Program Solutions customers in the Non-Custodial Parent program. The role provides career counseling and ongoing case management to individual workforce system customers.

The position involves coordinating court-ordered services, developing employment plans, and guiding clients toward self-sufficiency via job search assistance, training information, and support services.

Qualifications

• High School Diploma or GED required with relevant experience in human services.
• Associate’s degree and 2 years of related work experience preferred.
• Bachelor’s degree and 2 years of related work experience preferred.

Responsibilities

• Attend court hearings to enroll eligible participants in the NCP Choices Program.
• Provide orientation and assess customers to develop an Individual Employment Plan.
• Enter data in TWIST, COLTS and WIT and track participation and outcomes.

Skills

Workforce development

Conflict resolution

Microsoft Office

Customer service

Communication

Problem solving

Organization

Team collaboration

Education

High School Diploma or GED

Associate’s degree

Bachelor’s degree

Tools

TWIST

COLTS

WIT

Job description

JOB SUMMARY

The Career Counselor (CC) - NCP is a pivotal role of our team. Under close supervisor, this position serves as the single point of contact for the Program Solutions customers who have been referred to the Non-Custodial Parent (NCP) program; provides career counseling and ongoing case management to individual workforce system customers.

ESSENTIAL FUNCTIONS

• Responsible for attending court hearings to enroll eligible participants within Nueces and surrounding counties in the NCP Choices Program. Reliable transportation required.
• Provides orientation of workforce services to referred and court ordered customers.
• Completes assessments to reflect customers’ skills, abilities and deficiencies.
• Interprets assessment results to develop an Individual Employment Plan; ensures plan includes necessary goals to achieve customer’s career objectives.
• Completes data entry and opens all necessary components in TWIST, COLTS and WIT upon completing orientation and initial assessment within 72 hours.
• Provides job search assistance, job development, training information, job readiness skills, work experience, counseling and support services to the customer to become self-sufficient.
• Terminates supportive services timely as required.
• Responsible for tracking hours of participation, services, employment, wages, and court order compliance in a timely and accurate manner in TWIST, COLTS and WIT.
• Verify and document retention each month for six months, and reports participation in TWIST, COLTS and Court.
• Timely and accurate data entry of all program requirements and employment gain in Performance Data.
• Re-engage NCP for non-compliance of program requirements.
• Communicate and report participation of NCP Choices customers to Court Judge and OAG Staff. Report and testify in court customers’ compliance.
• Participates in monthly NCP Choices staff meetings with Board, Court Judges and OAG staff to identify program enhancements and provide progress updates.
• Comply with all WD Letters and TWC issuances relating to the NCP Choices Program.
• Uses reports from TWIST to assist them in the management of their caseloads (i.e. TWIST Active/Inactive/Exit Alert/Performance reports, etc.).
• Maintains quality case files in appropriate case file order and with all filing up-to-date and readily available for audit.
• Ensures that case files meet/exceed all local, state, and federal quality assurance requirements.
• Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES

• Knowledge of workforce development, economic development, and project management.
• Knowledge of effective conflict resolution practices, or individual case management and career counseling.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills; able to work with diverse customers with unique needs and communication styles.
• Knowledge with effectively handling or resolving challenging situations.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.
• May be required to perform other duties as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required, and 3 years work related experience, preferably in a field of human services.
• Associate’s degree from an accredited college and 2 years work related experience, preferably in a field of human services.
• Bachelor’s degree from an accredited college and 2 years work related experience, preferably in a field of human services.
• Additional relevant work experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.

C2 GPS’ guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

BENEFITS

• Health Insurance (with no-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.