Career Coach-Special Project

Southwest-Key-Programs; Harlingen (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Southwest-Key-Programs seeks a Career Coach-Special Projects to support adults and youth (ages 14-24) through WIOA and PROWD grants, including reentry participants.

Responsibilities include eligibility, assessments, employment planning, case management, and follow-up to ensure supports for employment retention and success post-exit.

Qualifications

• Bachelor’s degree and 3 years of customer service or training experience.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish required.
• Familiarity with TWIST software system.

Responsibilities

• Provide workforce center services orientation and determine eligibility for program services.
• Assess participants, develop individualized employment plans, and monitor progress.
• Coordinate supportive services (child care, transportation, vouchers) as needed.
• Maintain confidential case files and document progress in TWIST.

Skills

Customer service

Training

Microsoft Office

Bilingual (English/Spanish)

Education

Bachelor's degree

Tools

TWIST software

Job description

Job Summary:The Career Coach-Special Projects is responsible for servicing adults and youth (ages 14-24) ) through the Workforce Innovation & Opportunity Act (WIOA) program, serving eligible offenders released from a facility through the Partners for Reentry Opportunities in Workforce Development (PROWD) grant program and any special projects. Work involves eligibility determination, individualized assessments, employment planning, case management, progress monitoring, coordinating supportive services, and providing follow-up services to ensure that necessary supports are in place to attain and retain employment. The target goal for customers served is employment at or above the self-sufficiency wage, with job retention tracked for at least one year after exiting the program.Essential Functions:Perform post-release case management for the reentry and integration of offenders released from a correctional facility; assists with program monitoring and evaluation; assists with coordinating activities to produce an effective reentry transitional process.Provide workforce center services orientation to program participants and establish eligibility for program services.Ensure that all program participants are registered in WorkInTexas.com.Conduct individualized job readiness assessment to identify skills, needs and barriers to employment.Determine appropriate reentry pathway based on participant's education and training level.Develop individualized employment plan to achieve pathway goal that is customized to participant's specific needs and barriers.Provide ongoing case management for each program participant and follow-up with supportive services providers.Coordinate supportive services, as needed, to eligible participants.Evaluates program's effectiveness and ensuring that operational and contract requirements are met.Monitors customer case files for eligibility documentation.Assists with setting center goals.Monitors and analyzes centers performance goals and reports to management.Represents the center at meetings and participating in the civic and social activities.Informs and educates businesses and individuals regarding the work of the center and increase employment opportunities for clients in the area.Prepare, submit and monitor case management documentation throughout the duration of client participation in the program, ensuring that data is entered into TWIST system in a timely manner.Other Functions:Provide information to potential clients and verify eligibility for services.Conduct interviews to determine client needs.Develop and track employment plans, and provide case management for each client.Coordinate supportive services such as child care, general transportation, bus tokens, mileage reimbursements and vouchers, and maintain confidentiality thereof.Conduct follow-up with clients and supportive services providers.Monitor client progress through appropriate activities, and take timely action when client circumstances preclude achievement of goal.Travel to attend meetings training and other activitiesMay facilitate group orientations.Able to react to change productively and handle other essential tasks as assigned.Qualifications and Requirements:Bachelor’s degree with 3 year previous work experience in customer service or trainingKnowledge of management, office procedures and possess the ability to supervise professional and clerical staff.Ability to lead and motivate others in a manner conducive to high productivity and moraleProficient in Microsoft Office with ability to perform basic word processing and data entry.Must have excellent verbal and written communication skills, demonstrated customer service skills.Familiarity with the communities being served.Knowledge and understanding of local needs and resources.Preferred:Previous experience with TWIST software system.Bilingual (English/Spanish).Physical Demands:Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.Frequent typing, writing, bending and twisting.Must be able to lift up to 10 pounds.Work Environment:Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.Compliance Agreement:I have read the above, and understand that it is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities or requirements. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I also understand that my job description is subject to change and that this description does not preclude my supervisor's authority to add or change duties or responsibilities.