Career Coach - PACE

NADAP; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

NADAP, Inc. in New York City is seeking a Career Coach to identify, assess, and prepare participants for employment through individualized coaching, recruitment support, and workforce development services.

You will manage a caseload focused on engagement, readiness, and placement outcomes, partnering with Account Managers to align participants with job opportunities. The role involves interview-based assessments, preparing resumes, coaching on interviews, job search strategies, and tracking

Qualifications

• High School diploma required; bachelor’s preferred.
• 1+ year experience in case management, career counseling, or recruitment.
• Strong telephone, computer, and written communication skills.

Responsibilities

• Manage a diverse caseload with individualized career guidance and recruitment support throughout the hiring process.
• Conduct interview to complete the comprehensive job readiness form and evaluate participant skills, work experience, career interests, job readiness, and barriers to employment.
• Screen and refer participants to employment opportunities based on employer hiring needs, qualifications, and workforce program requirements.
• Conduct one-on-one coaching sessions and maintain consistent communication with participants through phone outreach, email engagement, workshops, and recruitment activities.
• Deliver job readiness and career development training, including resume preparation, interview coaching, job search strategies, and workplace professionalism.
• Assess participants' readiness and match qualified participants to appropriate employment opportunities in collaboration with Account Managers and management.

Skills

Case management

Career counseling

Recruitment

Communication

Microsoft Office

Bilingual (Spanish etc)

Education

High School Diploma

Bachelor’s degree or equivalent

Tools

Zoho CRM

Seams system

Job description

Description

Position Summary:

The Career Coach is responsible for identifying, assessing, and preparing participants for employment opportunities through individualized career coaching, recruitment support, and workforce development services. This role manages a caseload focusing on participant engagement, job readiness, and placement outcomes. The Career Coach works closely with Account Managers to match qualified participants with available job opportunities and support placement outcomes and workforce success.

Essential Functions:

• Manage a diverse caseload of participants, providing individualized career guidance and recruitment support throughout the hiring process.
• Conduct interview to complete the comprehensive job readiness form and evaluate participant skills, work experience, career interests, job readiness, and barriers to employment.
• Screen and refer participants to employment opportunities based on employer hiring needs, qualifications, and workforce program requirements.
• Conduct one-on-one coaching sessions and maintain consistent communication with participants through phone outreach, email engagement, workshops, and recruitment activities.
• Deliver job readiness and career development training, including resume preparation, interview coaching, job search strategies, and workplace professionalism.
• Assess participants' readiness and match qualified participants to appropriate employment opportunities in collaboration with Account Managers and management.
• Develop and maintain a pipeline of qualified participants across various industries and employment sectors.
• Coordinate closely with Account Managers and PACE staff to support hiring needs, participants referrals, interview scheduling, and placement activities.
• Support recruitment initiatives by participating in hiring events, job fairs, information sessions, and employer engagement activities.
• Track participant progress throughout the recruitment and placement process, including training completion, interview activity, job placement, and retention milestones.
• Meet or exceed established performance goals related to participants engagement, job readiness, interviews, placements, and retention outcomes.
• Maintain accurate and timely documentation of case noting, uploading documents, assessments, placements, and employment outcomes within Zoho and Seams system.
• Ensure all participant records, employment information, and service activities are in compliance with program guidelines and processes.
• Follow program guidelines and compliance standards related to workforce funding.
• Performs other job duties as assigned by NADAP management.

Salary $60,000

Program Overview:

NADAP's Pathways for Access to Careers and Employment (PACE) program is a new career services initiative funded by NYC's Human Resources Administration working with adults and youth, ages 18+, receiving cash assistance. PACE is designed to improve employment and training outcomes and provides individualized career planning, skills development, credential attainment, employment preparation, job placement and retention services.

Company Overview:

NADAP, Inc.is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org.

Requirements

• High School Diploma required. Bachelors preferred or equivalent workforce development experience.
• 1+ years' experience working in case management, career counseling or recruitment.
• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer and written communication skills.
• Sales or marketing experience preferred.
• Knowledge of Microsoft Office programs.
• Bilingual in Spanish, Russian, Mandarin or Creole languages a plus.