Career Coach: Drive Job Readiness & Growth

Diversified Services Network, Inc.; South Bend (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project serving St. Joseph County in South Bend, IN.

The position involves counseling participants, creating employment plans, and connecting them with training and job opportunities to progress toward self-sufficiency. Ideal candidates have an Associate's degree or equivalent experience, strong communication and customer service skills, and willingness to travel locally.

Qualifications

• Associate's degree or 12 months of related work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities served and local needs.
• 1–3 years' experience in workforce development preferred.
• Frequent local travel required.

Responsibilities

• Manages a caseload of participants and provides work readiness counseling and mentoring.
• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions.
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness.
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals.
• Maintains information about area resources and employers.
• Ensures participant accountability and attendance; tracks and maintains employment retention goals.
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment.
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues.
• Provides information to participants on available training and/or jobs that will lead to advancement.
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts.
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued.
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency.
• Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level.

Skills

Verbal communication

Written communication

Customer service

Community familiarity

Travel willingness

Education

Associate's degree or 12 months experience

Job description

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project serving St. Joseph County in South Bend, IN.

The position involves counseling participants, creating employment plans, and connecting them with training and job opportunities to progress toward self-sufficiency. Ideal candidates have an Associate's degree or equivalent experience, strong communication and customer service skills, and willingness to travel locally.