Career Coach at Local Workforce Agency

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 35,000 - 50,000; Part time

Job summary

Goodwill Staffing Services is seeking a Career Coach to support RESEA participants, helping with employment planning, job search resources, and program activities while delivering excellent customer service and administrative support.

This temporary-to-hire role is funded by a grant and offers a part-time schedule (Mon-Fri, 9:00 AM - 3:00 PM) with PSST eligibility under the Healthy Families and Workplaces Act. Based in Colorado Springs, CO 80907.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in customer service, recruiting, workforce development, employment services, or related field.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with professionalism and discretion.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong organizational skills with attention to detail and data accuracy.
• Ability to work effectively with individuals from diverse backgrounds.
• Valid driver's license required.

Responsibilities

• Provide career coaching, job search assistance, and employment resources to program participants.
• Respond to phone, email, and in-person inquiries in a professional and timely manner.
• Assist RESEA clients in completing required program activities and appointments.
• Maintain accurate electronic records, databases, and case documentation.
• Enter and update participant information in workforce systems, including Connecting Colorado.
• Provide career pathway information and workforce development resources.
• Stay informed on labor market trends, employment opportunities, and program requirements.
• Participate in staff meetings, training sessions, and professional development activities.
• Perform additional administrative and customer service duties as assigned.

Skills

Communication

Interpersonal skills

Data accuracy

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Goodwill of Colorado

Job Description

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.

Pay Rate: $30.86 per hour

Work Schedule: Part-Time Monday through Friday, 9:00 AM - 3:00 PM

Work Location: Colorado Springs, CO 80907

JOB SUMMARY:

Goodwill Staffing Services is seeking a Career Coach to support participants in the Reemployment Services and Eligibility Assessment (RESEA) program. This position plays a key role in helping job seekers successfully navigate employment resources, career planning, and required program activities while providing outstanding customer service and administrative support. This is a temporary-to-hire opportunity and is subject to grant funding.

ESSENTIAL FUNCTIONS:

• Provide career coaching, job search assistance, and employment resources to program participants.
• Respond to phone, email, and in-person inquiries in a professional and timely manner.
• Assist RESEA clients in completing required program activities and appointments.
• Maintain accurate electronic records, databases, and case documentation.
• Enter and update participant information in workforce systems, including Connecting Colorado.
• Provide career pathway information and workforce development resources.
• Stay informed on labor market trends, employment opportunities, and program requirements.
• Participate in staff meetings, training sessions, and professional development activities.
• Perform additional administrative and customer service duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Minimum of two years of experience in customer service, recruiting, workforce development, employment services, or a related field.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with professionalism and discretion.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong organizational skills with attention to detail and data accuracy.
• Ability to work effectively with individuals from diverse backgrounds.
• Valid driver's license required.

Other Requirements:

• Must pass conditional post offer background investigation and drug screen.

Physical Requirements

*Duties are primarily performed in an office environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.