Program Support Assistant I, Participant Care Mentor - Possibilities

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Flexible Spending Accounts

Retirement plan

Job summary

A nonprofit organization in Colorado Springs is seeking a Program Support Assistant I, Participant Care Mentor. This full-time role involves providing care to clients within a day program for individuals with intellectual and developmental disabilities. The successful candidate will assist in implementing individualized plans and perform administrative support tasks. Qualifications include a high school diploma and relevant experience. This position offers a variety of benefits, including health insurance and paid time off.

Qualifications

• High School diploma or equivalent preferred.
• Clerical, computer, and customer service experience preferred.
• Typing speed of 30 words per minute accurately preferred.

Responsibilities

• Assisting in the implementation of individualized plans for clients.
• Performing administrative clerical duties including documentation.
• Responding to special requests and managing relationships effectively.

Skills

Clerical skills

Customer service

Computer proficiency

Organizational skills

Flexibility

Education

High School diploma or equivalent

Tools

Microsoft products

Email

Job description

Pay: $17/hour

Work Schedule: Monday - Friday 7:30am-4pm

Full‑time position eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. Paid time off includes vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Employees may contribute pre‑tax or post‑tax (Roth) to our retirement plan (must be 18 years of age to participate).

JOB SUMMARY

The Program Support Assistant I, Participant Care Mentor provides care to clients and administrative support to our Day Program serving participants with intellectual and developmental disabilities.

ESSENTIAL FUNCTIONS

Client Care

• The Participant Care Mentor is a dynamic member of our Day Program team, assisting in the implementation of individualized plans by providing positive assistance and guidance. The Mentor is active in participant activities of daily living during the day program, such as client arrival and departure, participant schedules, supervision levels, protocols, community outings, and ensuring safety throughout the facility and in the community.
• The Participant Care Mentor demonstrates empathy and concern for individuals with developmental and physical disabilities and has a passion for working to maximize their independence and growth.

Administrative Support – Processing, Tracking, and Reporting

• The Participant Care Mentor performs administrative clerical duties including accurate and timely documentation of client goals and behaviors (if applicable) in daily log notes entries.

Relationship Management

• The Participant Care Mentor responds to special requests, shows flexibility, professional attitude, and communication, deals calmly with non‑routine situations, and works cooperatively and effectively within a team. The Mentor interacts effectively and professionally with caregivers, community agencies, stakeholders, and clients as representatives of Goodwill of Colorado.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: A High School diploma or equivalent is preferred.

Experience: Clerical, computer, and customer service experience is preferred. Proficiency in computer use (Microsoft products, Email, etc.) and a typing speed of 30 words per minute accurately is preferred.

• Works independently and cooperatively in a dynamic team environment.
• Demonstrates skills in organization, follow‑through, flexibility, multitasking, and meeting required deadlines.
• Maintains acceptable work standards in all areas including attendance/punctuality and performs all other duties as assigned.
• Specific background requirements are required per contract, see Background Check Requirements for more information.

BACKGROUND CHECK REQUIREMENTS

Any independent contractor or agent designated to be a contracting employee under relevant statutes who has direct contact with vulnerable persons must submit to a criminal background check and report any disqualifying offense.

Contract-specific background check policies are outlined in the attached documents. Contractors must ensure all staff are fingerprinted and approved to work with children as required by contract.

EEO STATEMENTS

Goodwill of Colorado is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E‑Verify. For more information on E‑Verify, please contact DHS: 888‑897‑7781 or www.dhs.gov/E-Verify.

We promote a safe & drug‑free workplace.