Career Center Manager

Our House, Inc; Little Rock (AR); On-site; USD 55,000 - 85,000; Full time

Job summary

Our House, Inc. in Little Rock seeks a Director of the Career Center to lead programming and operations, supervise a large team, and work closely with partners, volunteers, and employers to deliver high-quality services for clients experiencing homelessness, connecting them with training and long-term employment.

The role emphasizes trauma-informed leadership, data accuracy, grant compliance, cross-program collaboration, fundraising participation, and relationship building with employers and

Qualifications

• Bachelor’s degree required.
• Three years' leadership experience in a program serving high-risk individuals.
• Ability to work with diverse staff, clients and community members.
• Ability to implement a positive learning environment with enrichment programming.
• Strong written and verbal communication and collaboration skills.

Responsibilities

• Hold overall vision and leadership of the Career Center and implement high quality processes and policies.
• Directly supervise a large team to connect clients to full-time employment with above minimum-wage pay.
• Support Career Center as a low-barrier hub for residents to access basic resources and referrals.
• Ensure an inclusive, trauma-informed, safe environment for all clients.
• Develop innovative programming, orientations, referrals, service delivery and follow-up.
• Oversee the Job Training Program and ensure services address high-barrier clients.
• Oversee the Resource Hotline and triage a large volume of calls monthly.
• Build relationships with local employers, host hiring events and provide retention support.
• Grow partnerships with volunteers and community organizations for broad services.
• Maintain data quality and track client success in the Our House database.
• Collaborate with Development for grant requirements and reporting.
• Coordinate with other Our House programs to provide wrap-around services.
• Attend staffing meetings and respond to challenging situations.
• Pursue training and community meetings to improve programming quality.
• Represent Career Center at fundraising events and engage with funders.

Skills

Leadership

People management

Nonprofit experience

Education

Bachelor's degree

Job description

Department: Career Center Reports to: Director of Programs Employment Type: In-Person, Full-Time, Salary, Exempt

Schedule: 8:00am-5:00pm M-F, with occasional late shifts until 8:00pm on Tuesdays

About Our House

Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold: Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart.

About the Role

You will be responsible for all programming and operations of the Our House Career Center. You will supervise a large team and work closely with partners, volunteers, and employers to ensure that the Career Center delivers high-quality programming to clients experiencing homelessness. Your team will connect adults to the supportive services, training opportunities, and education they need to find and maintain long term, well-paying employment.

What You’ll Do

• Hold overall vision and leadership of the Career Center, and implement high quality processes, programming and policies and procedures built on best practices in the field, innovation, and sharing of resources
• Directly supervise a large team to achieve a key organizational goal of connecting clients to full-time employment with above minimum-wage pay
• Support the Career Center program as a low-barrier hub for residents of Our House and community members to access basic resources like food and hygiene items, receive referrals, engage with partners and volunteers, and attend scheduled programming
• Ensure that all Career Center clients are treated with respect and that the Career Center maintains an environment that is inclusive, trauma-informed, and safe for all people
• Develop and implement innovative programming in the Career Center, including orientations, referrals, service delivery, and follow up services built on best practices in the workforce field, client feedback and team collaboration
• Oversee the Our House Job Training Program and ensure that Career Center services are responsive to the needs of clients who experience high barriers to employment, including criminal backgrounds, physical or mental disabilities, or limited work experience
• Oversee the Our House Resource Hotline and ensure the Career Center team provides quality over-the-phone support and triage to a large volume of callers each month
• Build relationships with local employers who hire Our House clients by doing outreach, hosting hiring events, recognizing employers and providing job retention support
• Grow relationships with volunteers and partners to provide services to Career Center clients in areas of job skills, employment, finances, and adult education
• Uphold a high standard of data quality and tracking in the Career Center, including gathering client information and tracking client success in the Our House database
• Work with the Development team to ensure compliance with grant requirements, and grant reporting, and that client files are properly kept
• Collaborate with all other Our House programs—Our Club, Bright Beginnings, Housing, Mental Health, Stability Program—to provide holistic, wrap-around and coordinated services to residents and community members served by Our House
• Attend weekly Staffing Meetings and provide support to the Career Center team in responding to challenging client situations or crisis management
• Attend training, professional development, and community meetings relating to workforce development, homeless and social services, and create and find training opportunities for the Career Center team that improve quality of programming
• Serve as representative of the Career Center and participate in fundraising events, tours, meetings with current or potential funders, thank you letters to supporters, assistance with grants, identification of needs, and communication of relevant stories
• Actively engage and energize Our House staff members, volunteers, partnering organizations, donors, and grant funders at Our House
• Conduct other duties as assigned to fulfill Our House’s mission

What You’ll Bring

• At least three years’ experience working in a leadership position in a program or organization serving high risk individuals
• Ability to work effectively with diverse staff, clients, and community members
• Ability to implement and supervise a positive learning environment while incorporating academic enrichment programming
• Experience with conflict resolution and/or crisis management
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
• Action-oriented, entrepreneurial, adaptable, and innovative approach to planning
• Ability to work effectively in collaboration with diverse groups of people
• Passion, idealism, integrity, positive attitude, mission-driven, and self-directed

Requirements

• Bachelor’s degree required
• Must possess a valid driver’s license and vehicle to use in performance of job. Position requires some travel within Central Arkansas.
• Must be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen
• CPR / First Aid certified within 90 days of employment
• Must be able to lift 30lbs

Benefits & Perks

• Visit our
  careers page for more information on benefits and perks!

Our House is a drug-free workplace.

Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply.