Lead Housing Navigator

City Care; Tulsa (OK); On-site; USD 35,000 - 52,000; Full time

Job summary

City Care Inc. is hiring a Housing Navigator to assist individuals in the homelessness response system transition into safe, affordable housing.

The role focuses on meeting guests’ goals within a psychosocial rehabilitation framework, developing individualized housing plans, and coordinating with a network of community partners. You will track progress, maintain documentation in electronic records, provide crisis support, and help expand housing options.

Qualifications

• Experience in case management, recovery, or mental health services.
• Computer literate with accurate data entry.
• Belief in housing as a human right and housing-first approach.
• Must have Oklahoma driver’s license, reliable transportation, and current insurance.
• Strong written and oral communication and partnership-building abilities across sectors.

Responsibilities

• Develop housing plans with guests based on their goals.
• Improve guest outcomes by monitoring and evaluating service plans.
• Provide case management, resource development, and crisis intervention.
• Document progress, referrals, and contacts in the electronic record.
• Build relationships with landlords, housing authorities, and partner agencies.
• Lead and supervise Housing Navigation team and manage caseload.

Skills

Case management

Data entry accuracy

Written and spoken communication

Transportation ability

Bilingual preferred

Education

Associates Degree or equivalent

Tools

HMIS

Job description

Description

Flexible schedule consisting of some days and mostly evenings, with every 7th week off for PAID REST WEEK for Full-time employees.

Position Summary

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person.

Description
Flexible schedule consisting of some days and mostly evenings, with every 7th week off for PAID REST WEEK for Full-time employees.
Position Summary
City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person.
It is with love and compassion that we walk alongside neighbors who are often overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. With enough endurance, we witness, firsthand, remarkable stories of transformation.
Still reading? Great! Now more about the position.
City Care is searching for the right person with a knack for seeing great potential in others and working as part of the team with the shared goal of motivating change toward that potential. To advocate is to speak in favor of another. We believe that our best advocate role is lived out by being in relationship with those that are working hard to believe in a bright future for themselves.
We are looking for an organized and task-oriented Advocate who is well equipped to work with single adults on a flexible schedule. The City Care Housing Navigator’s primary role is to assist individuals within the homelessness response system transition into safe and affordable housing by helping them meet their goals and objectives within a psychosocial rehabilitation framework.

• Well-versed in community resources, developing a network of collaborative partners
• Develop housing individualized plans with guests based on their self-directed goals
• Improve guests’ outcomes by collaborating to develop, monitor, and evaluate service plans
• Provide case management assistance, resource development, crisis intervention and direct support to individuals in the shelter (including document recovery, collaboration with the City of Tulsa's Continuum of Care and other partner agencies to leverage resources and facilitate progress)
• Promote housing stability for each resident by documenting progress, referrals, and contacts in the electronic record. Ensure ROI’s, case notes, and weekly documentation is updated and in compliance with best practices
• Provide leadership, case consultation and oversight to Housing Navigation team at The Harbor while also managing individual caseload
• Educate new incoming guests about rules and policy
• Engage in weekly face-to-face meetings with guests as directed
• Attend weekly staffing and community meetings as directed
• Manage and refine systems for tracking and improving housing outcomes and quality data retention at The Harbor.
• Build and maintain relationships with local landlords, housing authorities, Continuum of Care partners, and community-based organizations to expand housing options and streamline access.
• Uphold professional confidentiality among guests, interns, externs, volunteers and staff

Requirements
Skills & Experience:

• Previous experience in case management, recovery, or mental health services
• Computer literate, resulting in error-free data entry
• Deep belief in housing as a human right, healthcare and quality of life from a housing perspective and a strong commitment to ending homelessness through housing-first approaches.
• Must have a current Oklahoma driver’s license, reliable transportation, and updated car insurance
• Excellent written and oral communication and partnership-building abilities across sectors and disciplines.

Preferred

• Professional experience navigating mental and physical health systems, benefits and resources
• Previous shelter experience
• Behavioral Health Case Manager II; Associates Degree, or equivalent lived or work experience
• HMIS experience
• Bi-lingual Preferred