Career Advisor (full and part time remote)

Columbus AFB Living; Columbus (OH); Remote; USD 40,000 - 60,000; Full time

Job summary

A military spouse support organization is seeking a Career Advisor to assist military spouses in finding education and employment opportunities. This role involves providing career advice, assessing individual needs, and maintaining a case management system. The position is remote and requires strong communication skills and customer service experience. Flexible scheduling is required to meet call center operational hours.

Qualifications

• Experience in a contact center or customer service environment.
• Ability to assess needs and provide tailored resources.
• Understanding of educational and financial assistance options for military spouses.

Responsibilities

• Maintain readiness to support military spouses in a contact center.
• Assess needs and provide government-approved resources.
• Schedule career coaching appointments and troubleshoot website issues.

Skills

Effective communication

Customer service

Career advising

Knowledge of educational resources

Job description

Career Advisor (full and part time remote)

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.

Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Duties

• Maintain readiness in a fast-paced contact center work environment to support military spouses.
• Receive initial calls from military spouses via a live hand off using call center technology.
• Receive incoming live chats from military spouses.
• Assess military spouses’ needs and provide them with individualized available Government-approved resources.
• Provide education and career advising, including but not limited to:
  • Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision making, Assist spouses with understanding Federal, state and local occupational licensing
  • Provide credentialing information for select career fields.
• Schedule career coaching appointments.
• Assist spouses with troubleshooting website access associated with SECO programs.
• Assist with the administration of a Department of Defense military spouse scholarship program.
• Maintain government provided case management system, spouse profiles and scholarship accounts.

Additional Information

Shift for this position

The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST

• Successful candidate’s specific schedule will be determined by the Advisor Services Lead and may change based of the contract.