Care Transition & Admissions Specialist

Home Care Evolution; Spokane Valley (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Wellness resources

Job summary

Care To Stay Home in Spokane Valley is seeking a caregiver-centered guide to help families choose the right home care. You’ll listen, assess needs, build trust, and support enrollment through the first 60 days of service, with a handoff to ongoing care management.

Reporting to the Executive Director, you’ll conduct client assessments, explain care options, respond to inquiries, coordinate with scheduling and care management, and ensure seamless service starts.

Qualifications

• Five years of experience in healthcare, home care, hospice, senior living, or related senior services.
• Strong assessment and care coordination skills, sound judgment, and accurate documentation.
• Exceptional communication, relationship-building, and follow-through. Experience in sales, admissions, business development, or other customer-facing work is valued.
• Genuine commitment to caring for people, building trust, and helping families feel confident in choosing appropriate care, without pressure.
• Organization, initiative, and the ability to manage multiple prospective and new clients.

Responsibilities

• Conduct thoughtful client assessments, identifying needs, preferences, risks, goals, and when professional input is needed.
• Explain care options clearly, answer questions, address concerns without pressure, and help families make informed decisions.
• Respond promptly to inquiries, follow up consistently, and guide appropriate service enrollment.
• Coordinate with scheduling and care management to prepare caregivers and ensure excellent service starts.
• Stay in close contact with clients and families through their first 60 days, address concerns, and complete a documented handoff.
• Track assessments, enrollments, service starts, client satisfaction, and early retention. Participate in the assigned on-call rotation; routine office support is limited so client services remain the priority.

Skills

Care coordination

Communication

Organization

Sales / admissions

Relationship management

Job description

Care To Stay Home in Spokane Valley is seeking a caregiver-centered guide to help families choose the right home care. You’ll listen, assess needs, build trust, and support enrollment through the first 60 days of service, with a handoff to ongoing care management.

Reporting to the Executive Director, you’ll conduct client assessments, explain care options, respond to inquiries, coordinate with scheduling and care management, and ensure seamless service starts.