Care Team Supervisor

Chartwell Community Services, Inc.; Jasper (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation packages

Tuition reimbursement for full-time

Free continuing education for all team

401(K) with employer match

Generous paid time off

Pet insurance

Job summary

Elara Caring is seeking a Care Team Supervisor to lead a team of caregivers for Personal Care Services in Nacogdoches County, TX. The role focuses on coordinating services, maintaining records, and ensuring compliance with regulatory standards to support home-based care.

The ideal candidate will have strong leadership, documentation, and communication skills, with experience in fast-paced healthcare settings and familiarity with Medicare/Medicaid processes.

Qualifications

• High School Diploma or GED required.
• 60 college credit hours and/or 2 years of supervisory experience.
• Associate’s or Bachelor’s degree preferred.
• Healthcare experience with elderly or disabled populations preferred.
• 5+ years in fast-paced office or healthcare environment preferred.
• Medicare/Medicaid knowledge preferred.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Provide guidance, coaching, and support to caregivers to promote performance and engagement.
• Ensure caregiver trainings and health assessments are up to date.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery for adequate caregiver availability.
• Communicate professionally with caregivers, clients, case managers, and leadership.
• Represent Elara Caring positively within the community.

Skills

Supervisory experience

Healthcare ops

Documentation skills

Leadership

Bilingual (spanish/other)

Education

Associate's degree preferred

Bachelor's degree preferred

High school diploma or GED

Tools

MS Office

Electronic health records

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description: Care Team Supervisor, Personal Care Services On-site, Field Territory Coverage: Nacogdoches County, TX

At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live.

As a Care Team Supervisor, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients. If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team.

As the Care Team Supervisor, you’ll contribute to our success in the following ways:

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage service authorizations and contract-specific requirements
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery
• Support branch growth initiatives and operational planning efforts
• Ensure ongoing compliance with all licensure, payer, contract, and regulatory standards
• Provide guidance, coaching, and support to caregivers to promote performance and engagement
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in‑services
• Conduct caregiver orientations as required
• Collaborate with payroll and timekeeping teams
• Monitor daily service delivery to ensure adequate caregiver availability and coverage
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership
• Represent Elara Caring in a professional and positive manner within the community
• Perform additional duties and projects as assigned to support team and organizational success

What is Required?

• High School Diploma or GED required
• Sixty (60) college credit hours required an/or Two (2) years of supervisory experience required
• Associate’s or Bachelor’s degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs

What We Offer:

• A collaborative and supportive work environment
• A meaningful opportunity to positively impact lives every day
• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, including holidays and family/pet bereavement
• Pet insurance for your furry family members

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#ElaraGA Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information:

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.