Care Team Specialist (CTS)

Right at Home Overland Park , KS; Olathe (KS); On-site; USD 30,000 - 39,000; Full time

Job summary

Right at Home Overland Park is seeking a Care Team Specialist to lead field teams, mentor caregivers, and ensure high-quality in-home care. This role requires flexibility to assist with client care, training, emergencies, visits, and quality assurance.

The CTS will travel throughout the Kansas City area, maintain compliance with HIPAA, and uphold company standards while fostering a positive team culture.

Qualifications

• CNA certification preferred.
• Two years in healthcare, home care, or related field preferred.
• Experience delivering personal care in home or facility settings preferred.
• Strong verbal and written communication skills.
• Valid driver's license and reliable transportation; travel in KC area expected.

Responsibilities

• Ensure services follow each client's care plan.
• Provide direct client care as needed.
• Assist with care starts, visits, reassessments, and QA visits.
• Fill open shifts due to call-offs or emergencies.
• Communicate client concerns and changes to the team and update care plans.
• Provide hands-on training and coaching for caregivers in home and office.
• Maintain documentation accurately and in a timely manner.
• Support on-call rotation and urgent staffing needs.
• Promote HIPAA compliance and company policies.

Skills

CNA certification

Healthcare experience

Caregiver experience

Strong communication

Driver's license

Travel capability

Tools

Hoyer lifts

Sit-to-stand lifts

Wheelchairs

Slide boards

Transfer poles

Gait belts

Job description

Position Summary

The Care Team Specialist (CTS) is a field-based leadership role responsible for supporting clients, mentoring caregivers, and ensuring high-quality service delivery. The CTS serves as a role model bydemonstratingprofessionalism, adherence to company policies, and a positive, team-oriented attitude.

This position is primarily hands-on and requires flexibility toassistwith client care, caregiver training, emergency staffing needs, client visits, and quality assurance activities.

Qualifications

• Current Certified Nursing Assistant (CNA) certification preferred.

• Combination of education and experience totaling at least two years in healthcare, home care, or a related field preferred.

• Experience providing personal care services in a home care or facility setting preferred.

Key Responsibilities

Client Care & Service Delivery

• Ensure services are delivered according to each client's care plan.

• Provide direct client care as needed.

• Assistwith care starts, client visits, reassessments, and quality assurance visits.

• Fill open shifts due to call-offs, emergencies, and urgent staffing needs.

• Communicate withclient concerns and changes in condition to theappropriate officestaff/caregivers and make updates to the plan of care accordingly.

Caregiver Training & Support

• Provide hands-on training and mentoring for caregivers in the home and inthe officetraining room, Betty’s Place.

• Conduct caregiver support visits and coaching in the field.

• Train caregivers on safe transfer techniques and the proper use of mobility equipment.

• Maintain regular communication with new caregivers through phone, email, and in-person visits.

• Support caregiver retention efforts andparticipateinthe retention team.

Leadership & Team Support

• Follow and promote company policies and procedures.

• Foster a positive, respectful, and collaborative team environment.

• Provide recommendations to improve training, service delivery, and caregiver support.

• Maintain professional boundaries with clients and caregivers.

• Represent Right at Home professionally at all times.

On-Call & Staffing Support

• Participate in an agreed-uponsupervisor on-callrotation.

• Assist with emergency staffing situations, caregiver call-offs, and urgent client needs.

• Work closely with the Scheduling Manager and Client Services team to ensure continuity of care.

Documentation & Compliance

• Complete all required documentation accurately and on time.

• Conduct client and caregiver quality audits by phone, email, and in person.

• Maintain confidentiality andcomply withHIPAA requirements.

• Follow all Right at Home policies and procedures.

Right AssistChampion

• Manage inventory

• New client in-home setups

• Data review and communication

• Maintenance and problem solving

Requirements

• Up to two years of CNA, Home Care Aide, orCaregivingexperience preferred.

• Knowledge of safe transfer techniques and mobility equipment including Hoyer lifts, sit-to-stand lifts, wheelchairs, slide boards, transfer poles, and gait belts.

• Strong verbal and written communication skills.

• Self-motivated, organized, and able to work independently.

• Maintain a professional appearance and conduct consistent with company standards.

• Valid driver's license, reliable transportation, and ability to travel throughout the Right at HomeKansas City area. Mileage reimbursement is provided.

• Smartphone capable of using company scheduling, communication, and documentation systems.

• Attend all required meetings,training, and continuing education programs.

Additional Responsibilities

The Care Team Specialist may be assignedadditionalduties as needed to support clients, caregivers, and business operations.