Care Team Manager Assistant

New Perspective Senior Living; West Bend (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Care Team Manager Assistant, where you will play a vital role in supporting caregivers and ensuring quality care for seniors. This position offers a unique opportunity to develop your organizational and problem-solving skills while working in a collaborative and inclusive environment. You will be responsible for managing schedules, maintaining effective communication, and providing care to residents. With a strong focus on personal and professional development, this role not only enhances your career prospects but also allows you to make a positive impact in the lives of seniors. Embrace this chance to thrive in a supportive workplace that values your contributions and encourages growth.

Benefits

Medical, Dental, & Vision Insurance

401(k) with Company Match

Paid Time Off and Holidays

Company-Paid Basic Life Insurance

Voluntary Short-Term Disability

Company-Paid Long-Term Disability

Health Reimbursement Account

Flexible Spending Accounts

Education Assistance

Employee Assistance Program

Qualifications

• High school diploma required; experience as a caregiver and in healthcare is preferred.
• Strong organizational skills and ability to adapt to changing situations.

Responsibilities

• Maintain schedule for care team, ensuring vacant shifts are filled.
• Communicate effectively with team members and manage recordkeeping.

Skills

Organizational Skills

Problem Solving

Customer Service

Interpersonal Skills

Flexibility

Education

High School Diploma or Equivalent

Tools

Scheduling Software

Personal Computers

Job description

The Care Team Manager Assistant is a Caregiver/Med Passer, who is also responsible for arranging staff coverage for the care team department based on established guidelines under the direction of the Care Team Manager. The CTM Assistant records absences in scheduling software and secures replacements as needed. The CTM Assistant must have excellent organization, problem solving, and customer service skills.

When you join our team, you’ll gain:

• Referral Bonus – Earn a bonus each time we hire a new team member referred by you.
• Flexible Scheduling – Partner with your manager to create your ideal schedule.
• Full-time – Ideally the shift would be 12:00 pm - 8:00 pm. This may vary based on scheduling needs. Must be available for all shifts if needed.
• Tuition Assistance – We invest in our team members’ development to promote within. Share your career goals with us!
• Leadership Support – We will give you the resources, training, and guidance to be successful in your current and future roles. Your success is our success!
• Collaborative & Inclusive Work Culture – We value all of our team members’ experiences and backgrounds, and we continue to build dynamic teams. We’re committed to listening to team members’ ideas in order to make some of the best improvements.
• Positive Impacts – You’ll make a difference by helping seniors live life on purpose!

Responsibilities

• Under the direction of the Care Team Manager, maintains schedule for care team department ensuring vacant shifts are filled to meet staffing requirements.
• Must be available to be on-call at least every other weekend to take call-offs including after regular business hours. If unable to fill a shift, responsibility includes covering the shift themselves in the community.
• Supports and maintains effective and positive communication and working relations with team members and managers.
• Communicates clearly and effectively over the phone, in person, and in writing with caregivers and members of the management team.
• Manages recordkeeping to ensure staffing in accordance with established standards that includes management of call offs and replacements, and attendance.
• Maintain records related to time off requests, approvals and denials, tardiness, and missed punches in accordance with established procedures.
• Daily correction of missed caregiver punches/tracking of missed lunches/breaks.
• Provides care to residents or passes medication per the direction of the Care Team Manager.

Qualifications

• High school diploma or equivalent required.
• Caregiver Med Passer, and Caregiver Lead experience.
• Experience in a healthcare environment. Staff scheduling or similar experience a plus.
• Strong organizational skills and the ability to work independently and adapt to changing situations as daily labor management changes.
• Ability to organize and maintain accurate electronic and paper filing systems.
• Knowledge of personal computers and related applications.
• Ability to identify and efficiently solve problems in a timely manner.
• Must be reliable, dependable and display a professional disposition.
• Excellent interpersonal and customer service skills required.
• Ability to understand written and oral instructions.
• Ability to communicate clearly and maintain effective working relationships with team members and managers.
• Ability to be flexible, patient, and attentive to details.
• Ability to maintain confidential information.

Team Member Benefits & Perks*

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Leadership Development & Career Advancement
• Real-time Access to Earned Wages
• Referral Bonuses
• Employee Assistance Program

*Benefits vary by full-time, part-time, and PRN status.