Care Team Manager

Beacon Specialized Living; Port Washington (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

Beacon Specialized Living is seeking a Care Team Manager (CTM) to lead day-to-day operations of a residential home serving individuals with IDD. You will manage DSPs and staff, ensure high-quality care, and maintain a safe, supportive home environment.

This role emphasizes coaching, scheduling, documentation, and adherence to policy and regulatory standards. A hands-on leader who can motivate a team in a fast-paced 24/7 setting is ideal.

Qualifications

• Experience in IDD, behavioral health, healthcare, human services, or residential services preferred.
• Supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to coach, motivate and hold team members accountable.

Responsibilities

• Lead and support Direct Support Professionals (DSPs) and residential staff.
• Oversee the daily operations of the assigned home.
• Provide coaching, training, and performance feedback to team members.
• Assist with recruiting, onboarding, scheduling, and staff retention.
• Ensure required documentation is completed accurately and on time.
• Monitor compliance with company policies, state regulations, and applicable care standards.

Skills

Leadership

Staff coaching

Communication

Organization

Problem-solving

Staff development

Job description

Posted Monday, August 24, 2026 at 4:00 AM

Care Team Manager (CTM)

Make a Difference. Lead with Purpose. Grow with Beacon Specialized Living.

Beacon Specialized Living is seeking a Care Team Manager (CTM) to join our team and help lead the day-to-day operations of one of our residential homes supporting individuals with intellectual and developmental disabilities (IDD).

As a Care Team Manager, you will play a key leadership role in ensuring the people we support receive high-quality care while maintaining a safe, positive, and supportive home environment. This is an excellent opportunity for someone who is passionate about serving others and ready to take the next step in their leadership career.

What You'll Do

Lead and support Direct Support Professionals (DSPs) and residential staff.

Oversee the daily operations of the assigned home.

Ensure individuals receive care and support consistent with their individual needs and plans.

Provide coaching, training, and performance feedback to team members.

Assist with recruiting, onboarding, scheduling, and staff retention.

Ensure required documentation is completed accurately and on time.

Monitor compliance with company policies, state regulations, and applicable care standards.

Support medication administration and health/safety procedures as required.

Respond appropriately to behavioral or operational concerns and escalated issues when necessary.

Build positive relationships with individuals supported, families, staff, and community partners.

Maintain a clean, safe, and welcoming home environment.

Participate in meetings, trainings, and quality-improvement initiatives.

Serve as a hands-on leader who is willing to step in and support the team when needed.

What We're Looking For

Previous experience in IDD, behavioral health, healthcare, human services, or residential services preferred.

Previous supervisory or leadership experience preferred.

Strong communication, organization, and problem-solving skills.

Ability to coach, motivate, and hold team members accountable.

Ability to work independently while collaborating with regional and operational leadership.

Comfortable working in a fast-paced, 24/7 residential environment.

Reliable transportation and ability to meet position-specific driving requirements, if applicable.

Must meet all company and state requirements for the position.

Why Join Beacon?

At Beacon Specialized Living, you aren't just managing a home—you are helping create a place where people can live, grow, and thrive.

We value leaders who are compassionate, accountable, team-oriented, and committed to making a meaningful difference in the lives of the individuals we support.