Care Team Lead - Home Health Operations & QA

Senior Helpers; Savage (MN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Ongoing Training

401(k) Plan w/ Matching

Job summary

Senior Helpers of Burnsville and South Metro is seeking a Care Team Lead to balance direct home care with supervisory duties, ensuring high care standards and caregiver satisfaction. You will guide scheduling, quality assurance, and staff development while maintaining strong client relationships.

The role requires 2+ years in home health, knowledge of dementia care, and proficiency with scheduling tools, MS Office, and mobile apps.

Qualifications

• High school diploma or equivalent; college coursework or certifications in healthcare (CNA or HHA) preferred.
• Minimum 2 years of experience in home healthcare, with supervisory experience.
• Familiarity with dementia care, medical terminology, and basic medical equipment.
• Strong organizational and multitasking abilities.
• Professional, calm demeanor in high-pressure situations.
• Effective written and verbal communication skills.
• Computer proficiency: scheduling software, Microsoft Office, digital filing systems, texting, and mobile apps.
• Reliable transportation and willingness to travel in Dakota County, Scott County, and southern Washington County.

Responsibilities

• Perform all duties expected of a Home Health Aide/Caregiver when providing direct care.
• Introduce clients and caregivers at the start of care to promote a smooth, confident transition.
• Conduct scheduled check-ins with caregivers and clients to assess care quality and caregiver satisfaction.
• Monitor and support the implementation of care plans; adjust support as client needs evolve.
• Provide real-time feedback, coaching, and on-the-spot training to caregivers during client visits.
• Maintain an active understanding of each caregiver’s strengths, availability, and current assignments.
• Assist in managing caregiver schedules, including shift confirmations, clock-ins/outs, and last-minute coverage.
• Cover open shifts as needed or directed by management and scheduling departments.
• Provide input for caregiver performance evaluations and development.
• Recognize and celebrate caregiver contributions, birthdays, and positive client feedback.
• Conduct in-home visits to ensure compliance with care standards and company protocols.
• Identify and report issues, concerns, or deviations from care plans to management.
• Ensure all caregivers follow appropriate procedures, especially regarding specialized care (e.g., dementia support, mobility assistance).
• Perform other duties assigned by management.

Skills

Leadership & supervision

Attention to detail

Communication skills

Organizational skills

Multitasking

Scheduling software proficiency

Travel readiness

Education

High school diploma or equivalent

CNA or HHA preferred

Tools

Scheduling software

Microsoft Office

Digital filing systems

Mobile apps

Job description

Senior Helpers of Burnsville and South Metro is seeking a Care Team Lead to balance direct home care with supervisory duties, ensuring high care standards and caregiver satisfaction. You will guide scheduling, quality assurance, and staff development while maintaining strong client relationships.

The role requires 2+ years in home health, knowledge of dementia care, and proficiency with scheduling tools, MS Office, and mobile apps.