Care Team Intake Specialist

Synapticure; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming the lives of individuals living with neurodegenerative diseases. As a Care Specialist, you will play a pivotal role in providing clinical and administrative support, ensuring that members receive the care they need. This position offers the flexibility of remote work, with all necessary technology provided. You will engage with patients, manage appointments, and collaborate with healthcare teams, making a meaningful impact on patient care. If you are passionate about healthcare and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Health insurance

Flexible working hours

Remote work technology provided

Qualifications

• Experience handling and reviewing medical records.
• Experience in a startup or rapidly growing organization.

Responsibilities

• Manage new patient intake calls and schedule clinical appointments.
• Partner with the care team to complete visit-related tasks.
• Conduct eligibility checks and manage faxing tasks.

Skills

Exceptional communication skills

Knowledge of healthcare operations

Experience with EHR systems

Experience in coordinating referrals

Basic knowledge of frequently prescribed medications

Education

High School Diploma or equivalent

Medical Assistant or equivalent

Tools

EHR systems

Mac

Google Workspace

Job description

About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.

The Role
Drives clinical and administrative support functions across the market, such as customer service, scheduling, registration, referrals, and prior authorizations. Serves as a Synapticure’s representative to our members, external healthcare organizations, payer partners, and other partners to ensure that our members have the care and assistance they need to thrive.

Job Duties – What You’ll Be Doing
Engagement

• Manages new patient intake calls
• Obtain brief medical history Obtain details of current/past medical provider
• Gather insurance informationSchedule and manage appointments per protocol or at the direction of the care team
• Schedule clinical appointments
• Track scheduling tasks and ensure execution by due date
• Meet minimum required appointments scheduled daily
• Follow all proper scheduling policies and procedures
• Reschedule members who cancel, no show, or request to reschedule appointments send appointment reminders and confirmation
• Manage related correspondence (e.g., document calls and texts)Completes FMLA forms
  
  
  
  
  

Operations and Follow-Up

• Partner with the care team to complete visit-related tasks
• Request and obtain medical records from health plans and external providers and organizations per protocol
• Obtain completed member forms (e.g., consents and HIPPA forms)
• Review medical records to ensure all necessary components of the medical record are available for appointments
• Conduct eligibility checks
• Communication tasks; Manage faxing tasks, including assignment of received faxes, Coordinate outgoing member communications, including standard mailings, news and member resources, Other printing/mailing/faxing as needed
• Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources-Generate and communicate standard reporting as needed
• Fulfill other duties to support member care and operations as assigned
  
  
  
  
  

Requirements – What We Look For In You

• HS Diploma or equivalent
• Knowledge of healthcare operations
• Medical Assistant or equivalent
• Experience handling and reviewing medical records
• Experience in a startup or organization that has experienced rapid growth and change
• Experience in coordinating and managing referrals
• Exceptional communication skills
• Experience with EHR systems, Mac, and GoogleExperience with patient communication (ie scheduling and coordinating care) Basic knowledge of frequently prescribed medications
  
  
  
  
  

This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home.

Salary and Benefits:Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitality, Food and Beverage Services, and Retail

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