Care Team Intake Specialist

SynaptiCure Inc.; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to drive clinical and administrative support functions. In this remote role, you will manage patient intake, coordinate appointments, and ensure seamless communication with healthcare partners. Your exceptional organizational and communication skills will be vital as you help facilitate care for individuals with neurodegenerative diseases. Join a forward-thinking company that values innovation and compassion in healthcare, and be part of a mission to transform lives through effective care coordination and support. This is an exciting opportunity to make a meaningful impact in the lives of patients and their families.

Benefits

Health insurance offering

Competitive salary

Remote work flexibility

Technology provided for home office

Qualifications

• High school diploma required, with medical assistant experience preferred.
• Exceptional communication skills and knowledge of healthcare operations are essential.

Responsibilities

• Manage new patient intake calls and schedule appointments as needed.
• Partner with care team to complete visit-related tasks and manage records.
• Utilize scheduling platforms to document interactions and track tasks.

Skills

Exceptional communication skills

Knowledge of healthcare operations

Experience with patient communication

Experience handling and reviewing medical records

Experience in coordinating and managing referrals

Education

HS Diploma or equivalent

Medical Assistant or equivalent

Tools

EHR systems

Mac

Google

Job description

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.

The Role

Drives clinical and administrative support functions across the market, such as customer service, scheduling, registration, referrals, and prior authorizations. Serves as a Synapticure’s representative to our members, external healthcare organizations, payer partners, and other partners to ensure that our members have the care and assistance they need to thrive.

Job Duties – What you’ll be doing

Engagement

1. Manages new patient intake calls
2. Obtain brief medical history and details of current/past medical provider
3. Gather insurance information and schedule/manage appointments per protocol or at the direction of the care team
4. Schedule clinical appointments
5. Track scheduling tasks and ensure execution by due date
6. Meet minimum required appointments scheduled daily
7. Follow all proper scheduling policies and procedures
8. Reschedule members who cancel, no show, or request to reschedule appointments; send appointment reminders and confirmations
9. Manage related correspondence (e.g., document calls and texts) and complete FMLA forms

Operations and Follow-Up

1. Partner with the care team to complete visit-related tasks
2. Request and obtain medical records from health plans and external providers and organizations per protocol
3. Obtain completed member forms (e.g., consents and HIPAA forms)
4. Review medical records to ensure all necessary components of the medical record are available for appointments
5. Conduct eligibility checks
6. Manage faxing tasks, including assignment of received faxes, coordinate outgoing member communications, including standard mailings, news and member resources, and other printing/mailing/faxing as needed
7. Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
8. Generate and communicate standard reporting as needed
9. Fulfill other duties to support member care and operations as assigned

Requirements – What we look for in you

• HS Diploma or equivalent
• Knowledge of healthcare operations
• Medical Assistant or equivalent
• Experience handling and reviewing medical records
• Experience in a startup or organization that has experienced rapid growth and change
• Experience in coordinating and managing referrals
• Exceptional communication skills
• Experience with EHR systems, Mac, and Google
• Experience with patient communication (i.e., scheduling and coordinating care)
• Basic knowledge of frequently prescribed medications

This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home.

Salary and Benefits: Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience.