Care Team Coordinator

New Perspective Senior Living, LLC; Town of Sun Prairie (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off and Holidays

Life Insurance

Short-Term Disability

Long-Term Disability

Health Savings Account

Flexible Spending Accounts

Education assistance - up to $5,000

Earned Wages Access

Employee Assistance Program

Job summary

New Perspective Senior Living in Sun Prairie, WI, is seeking a dedicated Care Team Coordinator to manage the care team schedule, secure replacements, and handle attendance records. The role also involves providing direct care or medication passes under supervision and being on-call every other weekend.

The ideal candidate has strong organizational, problem-solving, and customer service skills, with experience in healthcare and scheduling.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare environment is preferred.
• Strong organizational and problem-solving skills are essential.
• Excellent interpersonal and customer service skills are required.

Responsibilities

• Maintains schedule for care team department ensuring shifts are filled to meet staffing requirements.
• Supports and maintains effective communication with team members and managers.
• Communicates clearly over the phone, in person, and in writing with caregivers and management.
• Manages recordkeeping to ensure staffing in accordance with standards, including call-offs and replacements.
• Maintains records related to time off requests, approvals/denials, tardiness, and missed punches.
• Daily correction of missed caregiver punches and tracking of meals and breaks.

Skills

Staff scheduling

Customer service

Organizational skills

Problem solving

Communication

Independent work

Attention to detail

Education

High school diploma or equivalent

Job description

Description

The Care Team Coordinator is a Caregiver/Med Passer who is also responsible for arranging staff coverage for the care team department based on established guidelines under the direction of the Care Team Manager. The Care Team Coordinator records absences in scheduling software and secures replacements as needed. The Care Team Coordinator must have excellent organization, problem solving, and customer service skills.

Responsibilities

• Maintains schedule for care team department ensuring vacant shifts are filled to meet staffing requirements.
• Supports and maintains effective and positive communication and working relations with team members and managers.
• Communicates clearly and effectively over the phone, in person, and in writing with caregivers and members of the management team.
• Manages recordkeeping to ensure staffing in accordance with established standards that includes management of call offs and replacements, and attendance.
• Maintain records related to time off requests, approvals and denials, tardiness, and missed punches in accordance with established procedures.
• Daily correction of missed caregiver punches/tracking of missed lunches/breaks.
• Provides care to residents or passes medication per the direction of the Care Team Manager/ALM/BHM or Executive Director.
• Must be available to be on-call at least every other weekend to take call-offs including after regular business hours. If unable to fill a shift, responsibility includes covering the shift themselves in the community.

Qualifications

• High school diploma or work equivalent required.
• Experience in a healthcare environment. Staff scheduling or similar experience a plus.
• Strong organizational skills and the ability to work independently and adapt to changing situations as daily labor management changes.
• Ability to organize and maintain accurate electronic and paper filing systems.
• Knowledge of personal computers and related applications.
• Ability to identify and efficiently solve problems in a timely manner.
• Must be reliable, dependable and display a professional disposition.
• Excellent interpersonal and customer service skills required.
• Ability to understand written and oral instructions.
• Ability to communicate clearly and maintain effective working relationships with team members and managers.
• Ability to be flexible, patient, and attentive to details.
• Ability to maintain confidential information.

Why New Perspective Senior Living?

A career with a purpose starts here!

This is an exciting time to join New Perspective. We are a growing company serving over 4,000 seniors today with a goal of reaching 10,000 within the next few years. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.

• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Real-time Access to Earned Wages
• Employee Assistance Program

*Benefits vary by full-time, part-time, and PRN status.

New Perspective is an Equal Opportunity Employer.

INDEXTR

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.