Care Team Coordinator

Senior Helpers of Portage/Geauga; Aurora (OH); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with company match

Employee Discounts (Working Advantage)

Employee Bonus programs

Great Place to Work Certified

Job summary

The Senior Helpers of Portage/Geauga is seeking a Care Team Supervisor to work closely with owners and leadership to ensure high-quality in-home care and continuity. The role blends hands-on caregiving with entry-level leadership duties, including mentoring caregivers, conducting orientations, and addressing client needs with the care team.

The position is full-time with salary and limited overtime, requiring strong communication, organizational skills, and a commitment to exceptional service

Qualifications

• Must be at least 18 years old.
• Pass Background Check and agree to be Fingerprinted (BCI/FBI).
• Valid Driver's License and reliable vehicle with current auto insurance.
• CNA/STNA Certification required (expired is OK).
• Minimum 3 years' experience in an HHA/CNA/Caregiving role.
• Customer service experience preferred.
• Proficiency in using Microsoft Office applications.
• Ability to learn new software systems quickly.
• Strong verbal communication skills, especially when using the telephone.
• Ability to work independently or as part of a team.

Responsibilities

• Mentor and train both new and experienced Caregivers to ensure consistency and the highest standards of care.
• Administer the Caregiver Orientation program and utilize the Center of Excellence to teach and test Caregiver skills.
• Identify training needs based on performance trends and client feedback.
• Perform Activities of Daily Living (ADL's) and Instrumental Activities of Daily Living (IADL's) for clients during open shifts and while new clients are transitioning to their regular caregiver (fill-in to support clients as needed).
• Conduct caregiver/client introductions, ensuring a smooth transition and fostering strong relationships.
• Ensure that client care plans are consistently followed and updated as necessary, while maintaining open communication with the management team.
• Has a regular communication process with Caregivers and clients, including regular site visits.
• Comfortable performing personal care with both male and female clients.
• Monitor and address Change in Condition tasks. Notify the Care Team Manager and/or Client Services Director as appropriate.
• Maintain accurate records.
• As time permits, reach out to aging referrals to book an assessment 20% of the time.
• Be in a scheduled on‑call rotation to handle calls after hours, on weekends, and during holidays.
• Participate in Marketing events, as needed (not required).
• Other duties as assigned.

Skills

CNA/STNA

Caregiving experience

Customer service

Microsoft Office

Tech savviness

Telephone communication

Teamwork

Driver's license

Background check

Tools

Microsoft Office

Job description

Objective:The Care Team Supervisor will work directly with the Owner(s), Client Service Director, and the Care Team Manager to ensure that the highest quality of care and consistency are provided to Senior Helpers clients. This position will combine hands‑on care and training with entry‑level leadership responsibilities.

Reports to:Care Team Manager

Employment Type:Full-time, Salary (with limited overtime available)

Primary Responsibilities (including, but not limited to):

• Mentor and train both new and experienced Caregivers to ensure consistency and the highest standards of care.
• Administer the Caregiver Orientation program and utilize the Center of Excellence to teach and test Caregiver skills.
• Identify training needs based on performance trends and client feedback.
• Perform Activities of Daily Living (ADL's) and Instrumental Activities of Daily Living (IADL's) for clients during open shifts and while new clients are transitioning to their regular caregiver (fill-in to support clients as needed).
• Conduct caregiver/client introductions, ensuring a smooth transition and fostering strong relationships.
• Ensure that client care plans are consistently followed and updated as necessary, while maintaining open communication with the management team.
• Has a regular communication process with Caregivers and clients, including regular site visits.
• Comfortable performing personal care with both male and female clients.
• Monitor and address Change in Condition tasks. Notify the Care Team Manager and/or Client Services Director as appropriate.
• Maintain accurate records.
• As time permits, reach out to aging referrals to book an assessment 20% of the time.
• Be in a scheduled on‑call rotation to handle calls after hours, on weekends, and during holidays.
• Participate in Marketing events, as needed (not required).
• Other duties as assigned.

This job description is subject to modification at any time by the Company. Other duties and responsibilities may be assigned.

Qualifications

• At least 18 years old.
• Pass Background Check and agree to be Fingerprinted (BCI/FBI).
• Valid Driver's License.
• Reliable vehicle with current auto insurance.
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Must have excellent phone skills and follow‑up skills with prospects, clients, and client families.
• Proactive problem prevention and issue resolution ability.
• CNA/STNA Certification required (expired is OK).
• Minimum 3 years' experience in an HHA/CNA/Caregiving role.
• Customer service experience preferred.
• Proficiency in using Microsoft Office applications.
• Ability to learn new software systems quickly.
• Strong verbal communication skills, especially when using the telephone.
• Ability to work independently or as part of a team.

Why work for Senior Helpers of Portage/Geauga?

We truly care about our staff:

• Great Place to Work Certified
• Medical, Dental, and Vision benefits available.
• Quantum Health Benefits Available and FREE (100's of free Rx's, emergency room reimbursements, Virtual Dr. Visits, and More)
• 401(k) with company match.
• Employee Discounts (Working Advantage) to 100's of restaurants, hotels, theme parks, and more!
• Employee Bonus programs (based on company goals and objectives being met.)

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws