Office Assistant

Senior Helpers of Portage; Kalamazoo (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Equal opportunity employer

Job summary

Senior Helpers of Portage is seeking an Office Assistant to provide critical administrative support to the owner and Office Manager, ensuring caregiving and office teams run smoothly.

The role offers an opportunity to gain hands-on experience across recruiting, client care coordination, and daily office operations, with a focus on strong communication and problem-solving in a supportive team.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree a plus.
• At least one year of administrative, clerical, or customer service experience.
• Prior experience in home care or health care industry a plus, but not required.
• Working knowledge of Microsoft Office suite required.
• Strong organizational skills and attention to detail.
• Background checks and other pre-employment screening will be required.

Responsibilities

• Assist with caregiver recruitment, interview scheduling, and onboarding paperwork.
• Help coordinate caregiver scheduling, training sessions, and orientation logistics.
• Prepare new hire packets and employee handbooks.
• Ensure caregiver employment paperwork is completed properly and filed according to policy.
• Support caregiver retention efforts by helping organize recognition activities and rewards.
• Answer and screen incoming phone calls in a pleasant, warm, and professional manner.
• Perform general office functions such as filing, data entry, mail handling, and supply management.
• Assist the Office Manager and owner with billing and invoicing tasks as needed.
• Maintain organized physical and electronic client and caregiver files.
• Support other administrative tasks and projects as assigned.

Skills

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Office Assistant

Senior Helpers of Portage

Non-exempt hourly position: $19 to $22 per hour, depending on experience

We are seeking an Office Assistant who is passionate about making an impact on people's lives. At Senior Helpers of Portage, we provide care and comfort so seniors can age safely and gracefully in their own homes. Every team member contributes to our mission of providing exceptional in-home care every day. We are proud to be part of a franchise system that is the first and only national home care provider to receive certification as a Great Place to Work.

This is a great opportunity to join a growing agency and gain hands‑on experience across recruiting, client care coordination, and daily office operations. You will work closely with, and provide day‑to‑day administrative support to, the owner and Office Manager, helping keep our caregiving and office teams running smoothly.

If you are someone who has excellent communication and problem‑solving skills, is able to juggle multiple priorities, and has a strong desire to serve others, this role is for you!

Caregiver Support

• Assist with caregiver recruitment, interview scheduling, and onboarding paperwork
• Help coordinate caregiver scheduling, training sessions, and orientation logistics
• Prepare new hire packets and employee handbooks
• Ensure caregiver employment paperwork is completed properly and filed according to policy
• Support caregiver retention efforts by helping organize recognition activities and rewards

Client Communications

• Prepare and distribute client welcome packets
• Enter and file information from incoming leads and existing clients, maintaining strict confidentiality (following HIPAA and other privacy policies and regulations)
• Help maintain clear, timely communication with clients, family members, caregivers, and others involved in a client's care

Office Support

• Answer and screen incoming phone calls in a pleasant, warm, and professional manner
• Perform general office functions such as filing, data entry, mail handling, and supply management
• Assist the Office Manager and owner with billing and invoicing tasks as needed
• Maintain organized physical and electronic client and caregiver files
• Support other administrative tasks and projects as assigned

Qualifications

• High school diploma or equivalent required
• Associate's or Bachelor's degree a plus
• At least one year of administrative, clerical, or customer service experience
• Prior experience in home care or the health care industry a plus, but not required
• Working knowledge of Microsoft Office suite required
• Strong organizational skills and attention to detail
• Background checks and other pre-employment screening will be required

Benefits

• Job Type: Full-time
• Paid training and opportunities for growth within the company
• Equal Opportunity Employer

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in‑home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.