Care Team Assistant

Empath Health; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

5+ weeks PTO

CEU support / tuition reimbursement

Mission-driven team

Job summary

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant in Delray Beach. This onsite, full-time role runs Monday through Friday from 7am to 3pm, supporting the Care team and ensuring a seamless, empathetic experience for patients and families during a meaningful transition.

Requirements include a high school diploma or GED, at least 2 years of hospice administrative experience, and proficiency with MS Word, Excel, and Outlook.

Qualifications

• High school diploma or GED required; minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills and solid customer service.
• Excellent documentation and organizational skills, including time management, multitasking and prioritizing.
• Demonstrated ability to work independently and with team members, including volunteers.
• Proficient with MS Word, Excel and Outlook; able to learn new software as needed.
• Experience in hospice or healthcare setting is a plus.

Responsibilities

• Perform administrative clerical duties for the team (filing, processing, entering documents, mailing, phone messages).
• Ensure patient chart accuracy and distribute required paperwork to disciplines and partners.
• Assist with weekly IDT meetings and event preparation in collaboration with leadership.
• Track team census changes (care level, admissions, discharges) using electronic systems.
• Coordinate with staff to cover patient care needs and handle requests calmly and professionally.
• Record patient equipment needs and coordinate DME activities when needed.

Skills

Verbal & written communication

Customer service

Time management

Documentation & organization

Team collaboration

2+ years hospice admin experience

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant in our team in Delray Beach.

This position is onsite. This full-time position works Monday - Friday 7am-3pm. Supporting the Care team and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You’ll Do

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser’s Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.
• Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.
• Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills. Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Medical terminology background preferred.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail].

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