Care Systems Administrator - Jackson, MS

Canopy Children's Solutions; Jackson (MS); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

403b Retirement Plan with Match

Medical, Dental, Vision Insurance

PTO/Vacation

Employee Wellness Program

Job summary

Canopy Children's Solutions is seeking a Care Systems Administrator in Jackson, MS to manage the day-to-day administration, configuration, and support of our care systems and related applications. You will work with clinical, operational, and technology stakeholders to ensure reliable, secure system operation and data integrity.

The role emphasizes upgrades, testing, user access management, reporting, and workflow optimization, while maintaining PHI handling and regulatory compliance.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience with enterprise applications, EHR systems, or healthcare tech platforms preferred.
• Familiarity with CareLogic, Evolv, or comparable care-management systems preferred.
• Strong communication, organizational, and problem-solving skills.
• Knowledge of PHI, HIPAA, and security principles is preferred.

Responsibilities

• Administer, configure, maintain, and support assigned care systems and related applications.
• Provide day-to-day application support and respond to user questions and service requests.
• Troubleshoot and resolve issues related to applications, workflows, and data.
• Assist with upgrades, enhancements, and maintenance activities.
• Manage user accounts, roles, and security permissions.
• Support testing, validation, and QA for upgrades and changes.
• Collaborate with vendors and technology partners as needed.
• Ensure data integrity and regulatory compliance across systems.
• Document configurations, procedures, and troubleshooting steps.

Skills

Communication

Problem-solving

Customer-service

Organizational skills

Education

Bachelor's degree in Information Systems, Healthcare Informatics, Computer Science or related field

Tools

CareLogic

Evolv

SQL

APIs

Job description

Education

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025-2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Care Systems Administrator - Position Overview

• The Care Systems Administrator is responsible for the day-to-day administration, configuration, maintenance, and support of Canopy's care systems and related applications.
• This role works closely with operational, clinical, compliance, reporting, and technology stakeholders to ensure systems remain reliable, secure, properly configured, and aligned with organizational needs.
• The Care Systems Administrator supports application enhancements, testing, upgrades, reporting activities, user access administration, workflow optimization, and issue resolution while promoting data integrity, system stability, regulatory compliance, and effective system utilization throughout the organization.

Job Responsibilities

• Administer, configure, maintain, and support assigned care systems and related applications.
• Provide day-to-day application support and serve as a primary resource for user questions, issues, and service requests.
• Troubleshoot and resolve application, workflow, configuration, reporting, and data-related issues.
• Assist with system upgrades, enhancements, implementations, patches, and maintenance activities.
• Configure and maintain user accounts, role-based security, permissions, and system access controls.
• Support testing, validation, and quality-assurance activities associated with system upgrades, enhancements, and configuration changes.
• Assist with change-control activities, documentation requirements, deployment preparation, and post-implementation support.
• Support reporting, dashboards, extracts, and data-validation activities by ensuring system configuration and data usage are accurate and consistent.
• Assist with the maintenance of forms, assessments, templates, workflows, and other system configuration components.
• Document system configurations, support activities, procedures, troubleshooting steps, and operational processes.
• Monitor system performance, recurring issues, support trends, and user feedback to identify opportunities for improvement.
• Provide end-user training, coaching, and support to encourage effective and consistent system utilization.
• Coordinate support activities with software vendors, consultants, and technology partners as needed.
• Escalate complex technical, operational, reporting or configuration issues to the Care Systems Lead or other appropriate resources.
• Assist with integration testing, data validation, workflow verification, and troubleshooting activities.
• Support data integrity initiatives through monitoring, validation, correction, and quality-review activities.
• Assist operational stakeholders with identifying opportunities to improve workflows and system utilization.
• Ensure appropriate handling of protected health information (PHI), confidential information, and organizational data in accordance with organizational policies and regulatory requirements.
• Maintain compliance with established documentation, testing, security, support, and operational standards.
• Perform other duties and responsibilities as assigned.

Required Qualifications

• Bachelor's degree in Information Systems, Healthcare Informatics, Computer Science, Business Administration, Healthcare Administration, or a related field preferred; equivalent combinations of education and relevant experience may be considered.
• Experience supporting, configuring, administering, or maintaining enterprise applications, EHR systems, or similar healthcare technology platforms preferred.
• Experience with CareLogic, Evolv, or comparable care-management systems preferred.
• Strong understanding of application support, troubleshooting, system configuration, testing, and end-user support practices.
• Working knowledge of EHR workflows, forms, assessments, reporting structures, data relationships, and operational processes.
• Experience supporting user access management, system security, change control, upgrades, releases, training, and documentation activities preferred.
• Familiarity with reporting concepts, SQL, integrations, APIs, and data-validation practices preferred.
• Knowledge of HIPAA, security principles, access management, protected health information (PHI), and healthcare technology environments.
• Strong communication, organizational, customer-service, and problem-solving skills.
• Demonstrates a willingness to learn new technologies, organizational workflows, application functionality, and industry best practices.