Care Support Specialist - Macon, GA

Flournoy Health Systems, Inc.; Macon (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Flournoy Health Systems, Inc. seeks a Care Support Specialist to coordinate caregiver recruitment, onboarding, credentialing, and ongoing compliance across an assigned service area.

You will work closely with Care Relationship Managers, Nursing, HR, Billing, and operations to ensure readiness and service initiation. The role centers on supporting both caregiver and client lifecycles, with a focus on timely communication, accurate system updates, and adherence to regulatory requirements.

Qualifications

• Experience coordinating caregiver recruitment, onboarding, and credentialing.
• Knowledge of TB tests, CPR/First Aid, background checks, and annual training requirements.
• Ability to supervise caregiver performance and conduct home visits.
• Strong communication across Care Relationship Managers, HR, and operations.

Responsibilities

• Coordinate caregiver recruiting, hiring, onboarding, and credentialing.
• Schedule and manage caregiver onboarding and ongoing compliance.
• Support client onboarding, reassessments, and service changes.
• Ensure accurate system updates and timely follow-up.
• Serve as the coordination point between caregiver readiness and client needs.
• Conduct home visits to observe caregiver performance.
• Provide coaching, recognition, and problem resolution to support retention.

Skills

Caregiver management

Credentialing

Onboarding

Field oversight

Job description

About Flournoy Health Systems

Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve.

About Flournoy Health Systems

Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve.

PHCS is supported by the leadership, infrastructure, and resources of FHS, a healthcare management organization focused on strengthening the organizations that serve individuals in their homes and communities. FHS is also home to other healthcare and affiliated businesses, including Primecare Hospice & Palliative, Inc. and Primecare Real Estate, LLC.

Together, PHCSand FHS are committed to the highest standards of excellence, compassion, integrity, and compliance in everything we do.

Position Summary

The Care Support Specialist supports both the caregiver and client lifecycle for an assigned area or service area. This role coordinates caregiver recruiting, hiring, onboarding, credentialing, orientation, scheduling, engagement, and ongoing compliance while also supporting client onboarding, reassessments, service changes, and required documentation.

The Care Support Specialist works closely with Care Relationship Managers, Nursing, Human Resources/Recruiting, Billing, TTP, and other operational partners to ensure caregivers are ready for assignment and clients are ready to begin and continue services. The role serves as a key coordination point between caregiver readiness and client service needs and is responsible for timely follow-up, accurate system updates, and clear communication throughout the process.

Key Responsibilities

Caregiver Management & Engagement

• Maintain a dedicated caseload of Caregivers and serve as their main point of contact for all employment, compliance, and performance matters.
• Conduct regular home visits to observe Caregiver performance and ensure quality of care in alignment with agency standards.
• Complete performance reviews for assigned Caregivers and provide coaching or corrective action when needed.Support Caregiver retention through regular communication, recognition, and problem resolution.
• Escalate significant concerns or disciplinary issues to the Care Relationship Manager and HR.

Credentialing & Compliance

• Track and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training.
• Provide advance reminders for upcoming expirations and assist Caregivers in completing renewals in a timely manner.
• Serve as an in-house CPR and First Aid instructor, conducting classes and maintaining proper training documentation.
• Ensure full compliance with agency, state, and Medicaid waiver requirements for Caregiver credentialing and documentation.
• Maintain accurate Caregiver files within the electronic system of record.

Onboarding & Hiring Support

• Facilitate the onboarding process for direct care team members, including Personal Care Aides (PCAs), CNAs, and family caregivers.
• Collaborate with Talent Acquisition only when an outside Caregiver must be hired for coverage or replacement.
• Review all onboarding paperwork to ensure it meets compliance and credentialing requirements before hire.
• Coordinate with HR and Care Relationship Managers to ensure new Caregivers are trained and ready to begin service.

Field Oversight & Continuous Improvemen

t

• Conduct home visits to ensure Caregivers are providing safe and effective care in accordance with the care plan.
• Collect feedback from clients, families, and Care Relationship Managers regarding Caregiver performance and satisfaction.Identify opportunities for additional training, mentorship, or support to enhance Caregiver skills and engagement.
• Participate in department meetings and initiatives aimed at improving Caregiver experience and operational efficiency.