Care Navigator (Outbound)

Upperline Health Inc; Nashville (TN); Remote; USD 35,000 - 55,000; Full time

Job summary

Upperline Health, a leading provider in specialty care, is seeking a Care Navigator to support clinicians in delivering patient care. This remote role involves coordinating complex care plans and ensuring patients receive necessary services. Ideal candidates should have healthcare experience with a strong focus on exceptional customer service and organizational skills.

Benefits

Comprehensive benefits including medical, dental, and vision

401K matching

Parental leave

PTO

Qualifications

• Required healthcare experience, ideally with chronically ill patients.
• Strong writing and organizational skills necessary.
• Ability to work independently in a virtual setting.

Responsibilities

• Conduct telephonic conversations with patients and families.
• Schedule in-home, clinic, and telehealth visits.
• Participate in weekly interdisciplinary team meetings.

Skills

Customer-service orientation

Organizational skills

Problem solving

Telephonic coordination

Multi-tasking

Education

Associates degree or higher

Certification as BSW, CNA, LPN, or MA

Tools

Word

Excel

Database management

Job description

A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care,Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs. Upperline Health is based out of Nashville, TN and has operations in 130+ clinic locations across Alabama, California, Florida, Georgia, Indiana, Kentucky, and Tennessee.

We put patients at the center of value-based care.

Why join our team?

• Highly competitive salary
• Generous Benefits: Comprehensive benefit options include medical, dental and vision, 401K (matching), parental leave, and PTO
• Supportive team

About the Care Navigator Role
Upperline Health is seeking a Care Navigator (Outbound), ideally with prior healthcare experience, to support a team of clinicians in delivering complex plans of care in accordance with the patient’s health status and overall goals and values. This person will provide all telephonic and back-office support required by the team of clinicians. In this role, you will provide critical support activities to coordinate care delivery for Upperline+ patients. This includes a range of clinical support and administrative tasks such as telephonic coordination of care to Upperline+ patients and families, scheduling in-home, clinic, and telehealth patient visits for clinicians, managing patient care referrals and orders to completion, coordination of preventative care needs, and other tasks as assigned. Ideal candidates will have experience identifying and coordinating the needs of patients with multiple chronic conditions and supporting clinicians to help them operate as efficiently as possible. Responsibilities will be highly varied, and appropriate candidates will be multitalented, flexible problem solvers who are eager to tackle complex problems and tasks with a strong focus on customer service excellence. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company. Ideal candidates will have experience working with an older adult population. Most importantly, candidates must demonstrate compassion for patient needs, pay great attention to detail and thrive in a collaborative environment.

This is a remote opportunity available to applicants who currently reside in AL, AZ, FL, GA, KY, IN, IL, MI, NV, OH, PA, SC, and TN, and TX.

What You’ll Do:

• Telephonic conversations with Upperline patients and their families, including triaging incoming calls as well as making proactive outgoing calls as requested by Upperline’s clinicians.
• Identifying community resources and assisting Upperline’s patients and families in accessing those resources.
• Various clinical and administrative tasks including scheduling in home, clinic, and telehealth patient visits.
• Participation in weekly interdisciplinary team meetings.
• Provide weekend support as needed by the team.
• Other related duties as deemed necessary by Upperline Health.

Qualifications of the Care Navigator:

• Associates degree or higher education required.
• Education or active certification as a BSW, CNA, LPN, or MA required
• Prior healthcare experience, ideally serving chronically ill patients, required
• Candidates should be excited and energized by the prospect of working collaboratively as part of an innovative team
• Strong customer-service orientation
• Exceptional organizational skills and ability to multi-task
• Self-starter with an entrepreneurial spirit and demonstrated problem solving skills
• Strong writing, Word, Excel, and database management skills
• Extremely strong work ethic
• Access to a strong & secure internet connection
• Ability to work independently in a virtual setting
• Dedicated private workspace

Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.