Care Navigator - Massachusetts

HopeHealth, Inc.; Attleboro (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement plan with employer contrib.

Educational assistance

Disability coverage

Paid holidays and time off

Professional development opportunities

Job summary

HopeHealth, Inc. is seeking a Care Navigator to expand hospice and palliative care services across southeastern Massachusetts and parts of Norfolk County.

In this full-time role, you’ll build partnerships with hospitals, nursing facilities, and physician offices to drive growth while guiding patients and families through care options and transitions. You will educate stakeholders on services, conduct goals-of-care conversations, and collaborate with care teams to ensure a high-quality referral

Qualifications

• Bachelor’s degree and at least five years of experience in healthcare business development or related fields are required.
• RN highly preferred but not required.
• Hospice or palliative care experience preferred but not required.

Responsibilities

• Cultivate and maintain relationships with hospitals, nursing facilities, and physician offices to drive growth of HopeHealth hospice and palliative care services.
• Educate patients, families, and referral partners about hospice and palliative care options and benefits.
• Coordinate care transitions and ensure clear communication among providers, patients, and families.
• Collaborate with interdisciplinary teams to ensure a seamless referral and admission experience.
• Document outreach efforts and outcomes in CRM and EMR per policy.

Skills

Relationship building

Communication

Healthcare business development

Education

Bachelor’s degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Care Navigator - Massachusetts

Full Time Salaried Professionals Attleboro, MA, US

2 days ago Requisition ID: 4937

About This position as a Care Navigator

The Care Navigator serves as a primary representative of HopeHealth within assigned hospitals, skilled nursing facilities, assisted living communities and physician practices primarily in southeastern Massachusetts and parts of Norfolk County, MA.

This role is responsible for driving organizational growth through relationship development and exceptional service. The Care Navigator plays a critical role in promoting hospice and palliative care services, facilitating timely and appropriate transitions to care, and ensuring a seamless experience for patients, families, and referral partners.

As a subject matter expert in all HopeHealth service lines, the Care Navigator provides education, conducts goals-of-care conversations, and supports patients in navigating serious illness care options.

The ideal candidate excels at building and cultivating relationships and has a demonstrated track record of driving growth.

What will a Care Navigator do?

• Cultivates and maintains strong relationships with key stakeholders across assigned hospitals, nursing homes, assisted living facilities and physician offices driving growth of HopeHealth hospice and palliative care services. Attains set growth goals for assigned territory.
• Serves as a subject matter expert on all HopeHealth services, including hospice, palliative care, dementia support, caregiver support, bereavement services, and community education.
• Educates patients, families, and referral partners on hospice and palliative care services, clearly communicating benefits, eligibility criteria, and care options.
• Conducts goals-of-care conversation and hospice informational visits.
• Coordinates care transitions and facilitates communication among providers, patients, and families to ensure continuity and alignment of care.
• Collaborates closely with interdisciplinary teams and the Access Center to ensure a seamless, high-quality referral and admission experience.
• Organizes and participates in care coordination meetings and addresses service recovery opportunities as needed.
• Actively participates in professional and community events, conferences, and networking opportunities to build relationships and expand organizational reach.
• Utilizes CRM tools effectively to track territory activity, identify growth opportunities, and document outreach efforts, follow-ups, and outcomes.
• Demonstrates flexibility by supporting coverage needs across territories as required.
• Maintains accurate, comprehensive, and timely documentation in the Electronic Medical Record (EMR), in accordance with organizational policies and documentation requirements
• Consistently reflects HopeHealth’s mission, vision, and values while adhering to all organizational policies, including quality assurance, safety, infection control, and HIPAA compliance.
• Performs additional duties as assigned.

What are the qualifications for a Care Navigator?

• Bachelor’s degree and a minimum of five years of experience in healthcare business development, service line growth, or related fields required,
• RN highly preferred but not required.
• Hospice, palliative care or experience working with seriously ill patients preferred but not required.

What are the job benefits?

For your health and peace of mind:

• Medical, dental and vision insurance
• Retirement plan with employer contribution
• Pre-tax flexible spending account for healthcare and dependent care
• Disability coverage
• Discounts on voluntary insurance programs
• Life and long-term-disability insurance
• Earned time and paid holidays
• A caring culture that supports your wellbeing

For your career:

• A robust orientation program
• Educational assistance
• HopeHealth Clinical Education Lab (continuing education)
• Reimbursement for certifications

Discover a career that transforms lives – including yours.

At HopeHealth, health care is more than a career choice. It’s a calling.

You can see it in our incredible team, who are as compassionate as they are talented. You can see it in the trust that our patients and families place in us every day.

And you can see it in our values – as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours. We’re committed to giving employees the support they need to not only excel at their jobs, but to love what we do.

Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island.

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity and Inclusion

HopeHealth is committed to advancing diversity, equity and inclusion in the workspace. We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability – are warmly welcome at HopeHealth.