Care Navigator – Integrated Behavioral Health

105 Unity Hospital of Rochester; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Rochester Regional Health’s In Patient Psych department seeks a Care Navigator to coordinate mental health care within an Integrated Care team, including PCP, BHC, and psychiatric providers. You will assist with referrals and support treatment adherence, education, and follow-up across our clinic network.

The role emphasizes evidence-based brief interventions, patient education, and coordination of care with team members while handling confidential information with care.

Qualifications

• Minimum of 2 years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience required OR Associate’s degree required, bachelor’s degree preferred.

Responsibilities

• Support and coordinate behavioral health care with the patient, patient’s Primary Care Provider (PCP), BHC, psychiatric provider and other Integrated Care team members.
• Screen and assess patients for common mental health and substance abuse disorders.
• Provide patient education about common mental health and substance abuse disorders and available treatment options.
• Monitor patients for changes in clinical symptoms and treatment side effects or complications.
• Support psychotropic medication management prescribed by PCPs and/or psychiatric provider, focusing on treatment adherence, side effects and other complications, and effectiveness of treatment.
• Provide brief interventions using evidence-based techniques such as Behavioral Activation, Problem-Solving Treatment, Motivational Interviewing, or other treatments appropriate for primary care settings.
• Provide or facilitate referrals to mental health clinic/substance use disorder treatment programs as clinically indicated.
• Participate in regularly scheduled Integrated Care team meetings and communicate treatment recommendations to team members and outside collaborators as indicated.
• Facilitate patient engagement and follow-up in care.
• Maintain a registry of patients in the Integrated Care track that includes engagement, measurement-based care outcomes (PHQ-9) results and other items being used by the team to track and manage care.
• Facilitate the Integrated Care team’s review of care of patients not responding optimally to treatment that may lead to management changes in medications or psychosocial treatments, or appropriate referrals for additional services.
• Handle confidential information with discernment and sensitivity.

Skills

Care coordination

Behavioral health

Patient education

Assessment

Education

AS (Required)

Job description

Rochester Regional Health’s In Patient Psych department seeks a Care Navigator to coordinate mental health care within an Integrated Care team, including PCP, BHC, and psychiatric providers. You will assist with referrals and support treatment adherence, education, and follow-up across our clinic network.

The role emphasizes evidence-based brief interventions, patient education, and coordination of care with team members while handling confidential information with care.