Care Navigator: Guide Patients Through Complex Care

Blue Ridge Care; Winchester (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

PTO

Volunteer Time

Thrift Shop Discount

Voluntary Benefits

Job summary

Blue Ridge Care is seeking a compassionate Health Care Navigator to serve as a central contact for patients, families, providers, and community partners, guiding them through the healthcare continuum from initial inquiry to service connection.

You will assess needs, educate about hospice, PACE, chronic care, coordinate referrals, remove access barriers, and collaborate with clinical teams to ensure timely, person-centered care.

Qualifications

• Bachelor's degree in Nursing, Social Work, Health Care Administration, Public Health, Human Services, or related field.
• Minimum of three (3) years of experience in healthcare, care coordination, case management, patient navigation, or related setting.
• Demonstrated ability to communicate effectively with patients, families, healthcare professionals, and community partners.
• Experience working with diverse populations and complex healthcare needs.
• Strong organizational, problem-solving, and customer service skills.
• Proficiency with electronic medical records and Microsoft Office applications.
• Ability to maintain confidentiality and work collaboratively in a multidisciplinary team.

Responsibilities

• Serve as a primary contact for individuals seeking information about Blue Ridge Care services.
• Conduct initial needs assessments to identify appropriate services and resources.
• Provide education regarding hospice, serious illness care, PACE, chronic illness care, grief support, and other community-based services.
• Assist patients and families in understanding available options and navigating complex healthcare systems.
• Facilitate smooth transitions between healthcare settings and service lines.
• Coordinate referrals, appointments, assessments, and service connections.
• Collaborate with physicians, hospitals, skilled nursing facilities, community agencies, referral sources, and internal clinical teams.
• Identify and address barriers impacting timely access to care, including social, financial, and logistical challenges.
• Track referrals and navigation activities to ensure timely follow-up and resolution.
• Develop and maintain strong relationships with healthcare providers, community organizations, and referral sources.
• Represent Blue Ridge Care at community meetings, educational events, and outreach activities as assigned.
• Promote awareness of organizational services and eligibility requirements.
• Maintain accurate and timely documentation in electronic systems.
• Monitor and report trends, barriers, and opportunities to improve patient access and service utilization.
• Participate in interdisciplinary meetings and collaborate with access, admissions, care management, and clinical teams to improve the patient experience.

Skills

Communication

Healthcare experience

Organization

Confidentiality

Teamwork

Problem solving

Education

Bachelor's degree in healthcare field

Tools

EMR systems

Microsoft Office

Job description

Blue Ridge Care is seeking a compassionate Health Care Navigator to serve as a central contact for patients, families, providers, and community partners, guiding them through the healthcare continuum from initial inquiry to service connection.

You will assess needs, educate about hospice, PACE, chronic care, coordinate referrals, remove access barriers, and collaborate with clinical teams to ensure timely, person-centered care.