Care Navigator - Central Standard Time Zone

Curana Health; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Curana Health is seeking a Care Navigator to support providers and care managers in a fully remote role across the US. The ideal candidate will have a background in medical administration and strong communication to navigate patient questions, scheduling, and records management.

This position emphasizes non-clinical tasks, virtual platform adaptability, and collaboration with the care team to enhance patient experience and care continuity for senior living communities nationwide.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in a medical office, senior living engagement, or related field.
• Experience documenting in Electronic Health Records (EHR).

Responsibilities

• Address patient and DPOA inquiries via telephone.
• Respond to patient or caregiver messages via Curana Patient Portal.
• Assist patients with scheduling follow-up appointments with providers or specialists.
• Manage electronic health records (EHR) and ensure accurate records.
• Coordinate documents for provider review or signature.
• Facilitate provider orders and elevate findings.
• Maintain rosters for APCM and GUIDE enrolled patients.
• Support provider scheduling and prior authorizations.
• Obtain patient records and diagnostic results.
• Answer and manage incoming calls professionally.
• Collaborate with the Interdisciplinary Care Team for seamless communication.
• Perform other duties as assigned.

Skills

Medical terminology

Record interpretation

Screening tools knowledge

Organization

Time management

Multitasking

Computer skills

Tech adaptability

Education

High school diploma or equivalent

1+ years medical office/senior living engagement

1+ years EHR documentation

Job description

Care Navigator - Central Standard Time Zone

Location: US-Remote

ID: 2026-4507

Category: Admin Support Services

Position Type: Full-Time

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place—and we look forward to working with you.

For more information about our company, visit CuranaHealth.com.

Summary

The Care Navigator supports Curana providers and care managers with non-clinical tasks. The ideal candidate possesses a strong background in medical administration, excellent communication skills, and the ability to adapt to virtual platforms.

Essential Duties & Responsibilities

Patient Support

• Address patient and durable power of attorney (DPOA) inquiries via telephone.
• Respond to patient or caregiver messages received via the Curana Patient Portal.
• Assist patients with scheduling follow-up appointments with Curana Providers or specialists.

Provider Support

• Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
• Coordinate documents needed for review or signature by a provider.
• Facilitate provider orders and elevate findings.
• Maintain patient rosters for patients enrolled in Advanced Primary Care Management (APCM) and Guiding an Improved Dementia Experience (GUIDE)
• Support Provider scheduling.
• Assists with prior authorizations.
• Obtains patient records and diagnostic test results.

Communication Support

• Answer and manage incoming calls professionally and courteously.
• Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.

Other duties as assigned

Qualifications

Required Education and Experience

• High school diploma or equivalent.
• 1+ years of experience working in a medical office, Senior Living Community engagement, or other related fields
• 1+ years of experience in Electronic Health Record (EHR) documentation or other practice management tools.

Required Skills

• Extensive understanding of medical terminology.
• Ability to interpret medical records, lab results, and appointment notes.
• Equipped with the basic knowledge of reviewing patient screening tools and the ability to identify changes over time.
• Ability to work in an environment that is free of distractions.
• Excellent organizational and time management skills with the ability to prioritize tasks.
• Skilled at handling multiple tasks simultaneously.
• Proficient computer skills and ability to adapt to various technology platforms

Preferred Education and Experience

• Prior experience with virtual triage.
• Bilingual or multilingual communication skills.

Travel Requirements

• 100% remote position requiring a reliable high-speed internet connection.

We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas.

This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

*The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).