CARE NAVIGATOR

Universal Health Services, Inc.; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent medical, dental, vision, and prescription drug plans

401(k) with company match

Career development opportunities

Job summary

Universal Health Services, Inc. is seeking a Stepdown Navigator to serve as a liaison between the hospital and external agencies in Memphis, TN. The role involves developing individualized transition plans for psychiatric patients and requires a Master’s degree in counseling or a related field, along with experience working with adolescents.

Excellent communication skills and knowledge of the behavioral health continuum of care are essential. The position promises a challenging, rewarding work environment and competitive benefits.

Qualifications

• Master’s degree in counseling, social work, psychology, or related behavioral health field is required.
• Licensure or license‑eligible (e.g., LPC, LMSW, LMFT) preferred.
• Minimum of 2 years of experience working with adolescents in a mental health or behavioral health setting.

Responsibilities

• Serve as the primary liaison between the hospital and external agencies.
• Develop individualized transition plans for patients.
• Ensure clinical documentation and referrals are completed in a timely manner.

Skills

Excellent communication skills

Knowledge of behavioral health

Experience with adolescents

Education

Master’s degree in counseling or related field

Job description

Employer Overview

Compass Intervention Center has been providing psychiatric services to the Memphis area for more than 29 years. Located in Southwest Tennessee, the center serves children and families throughout the United States, including military families overseas. It offers a full continuum of care for psychiatric treatment of adolescents, including residential treatment, virtual programs, intensive outpatient, and partial hospitalization services for ages 10 to 17.

Stepdown Navigator

Serve as the primary liaison between the hospital, receiving providers, families, and external agencies. Identify and coordinate with appropriate step‑down programs (RTC, PHP, IOP, and outpatient) based on patient needs. Attend treatment team meetings to provide updates on discharge planning and placement status. Provide emotional support and guidance throughout the transition and educate patients and families on the step‑down process and what to expect at the next level of care.

Responsibilities

• Work closely with the clinical team to assess each patient’s readiness and suitability for step‑down care.
• Develop individualized transition plans that align with clinical recommendations and family circumstances.
• Ensure all clinical documentation, referrals, and authorizations are completed in a timely manner.
• Address barriers to access, including insurance, transportation, and scheduling.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Excellent medical, dental, vision, and prescription drug plans
• 401(k) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com

Qualifications

Requirements:

• Master’s degree in counseling, social work, psychology, or a related behavioral health field required.
• Licensure or license‑eligible (e.g., LPC, LMSW, LMFT, etc.) preferred.
• Minimum of 2 years of experience working with adolescents in a mental health or behavioral health setting.
• Excellent communication skills, both written and oral.
• Strong knowledge of the behavioral health continuum of care and transition processes.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.