Care Navigator

University of Mississippi Medical Center; Jackson (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

University of Mississippi Medical Center seeks a Care Navigator to partner with Registered Nurses and care teams to coordinate care for pediatric patients and their families. You will connect families with clinical, social, and community resources and help them navigate the health care system to ensure timely follow-up and support.

The role requires a high school diploma/GED and at least one year of healthcare or administrative support experience, with strong communication and organizational

Qualifications

• High school diploma or GED and one year of healthcare or administrative support experience.

Responsibilities

• Assist families with navigation of the health care system.
• Coordinate care with nurses and other team members.
• Schedule appointments and maintain patient contacts.
• Identify and connect patients with clinical, social, and community resources.

Skills

Care coordination

Communication

Multitasking

Empathy

Teamwork

Education

High school diploma/GED

Job description

Job Requisition ID: R00053256

Job Category: Clerical and Customer Service

Organization: Complex Care Coordination - Care Navigators

Location/s: Main Campus, Jackson

Job Title: Care Navigator

Job Summary

Partners with Registered Nurses and other team members to coordinate care and provide support for patients enrolled in the Pediatric Complex Care Program and their families. The Care Navigator will work closely with families to ensure that they are appropriately connected to clinical, social, and community resources, and will assist families with navigation of the health care system.

Education & Experience

Education and Experience Required: High school diploma/GED and one (1) year of healthcare or administrative support experience.

Certifications, Licenses or Registration Required

N/A

Knowledge, Skills & Abilities

• Ability to navigate the health care system and coordinate with multiple services.
• Ability to be flexible when prioritizing and multi‑tasking in order to meet the needs of the patients, parents, physicians and other hospital staff.
• Excellent communication skills (oral and written).
• Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds.
• Possess a positive attitude, excellent teamwork skills, and professional demeanor when interacting with members of the health care team, community organizations/resources, and with patients/families.
• Strong organizational skills.
• Ability to maintain records, coordinate clinic appointments, and prioritize work independently.
• Ability to concentrate and pay close attention to detail.
• Ability to learn computer and application skills as applicable to role.
• Ability to interact with and work around people.
• Ability to make judgments in demanding situations.
• Ability to react to frequent changes in duties and volume of work.
• Ability to listen empathetically.
• Ability to logically organize details.
• Comfortable accepting responsibility for medium to large scale projects involving multiple resources and spanning many months from start to finish.
• Ability to manage multiple concurrent activities.

Responsibilities

Collect daily reports to identify patients and providers requiring communication regarding programmatic metrics. Prioritize and schedule communication with patients based on needs assessment and programmatic metrics. Assist in scheduling appointments with internal and/or external providers responsible for patient follow-up. Maintain ongoing contact with patient cohort regarding health care needs. Route needs to provider or ancillary staff based on urgency. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 10 pounds, occasional crouching/stooping, occasional driving, occasional pushing/pulling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: FLSA Designation/Job Exempt

No Pay Class: Hourly FTE %: 100 Work Shift:

Benefits Eligibility

Grant Funded:

Job Posting Dates

Job Posting Date: 08/19/2026 Job Closing Date (open until filled if no date specified): 08/21/2026

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The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments.

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You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquires or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail]. If you are a UMMC Student who needs more information or needs to file a complaint, please click here. You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line. If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s Title IX policy, please click here. If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here.

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Benefits at a Glance

2026 Benefits at a Glance - University of Mississippi Medical Center