Care Navigator.

Pyramid Consulting, Inc; El Paso (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Care Navigator for a 6+ month remote contract role in Texas. The Care Navigator will assist Medicaid members with their benefits and coordinate necessary services in a call center environment. Candidates should have experience in call centers and proficiency in Microsoft Office applications, ensuring a smooth workflow and support for other departments.

Benefits

Health insurance (medical, dental, vision)

401(k)

Paid sick leave

Qualifications

• Background in insurance.
• Must have good attendance and call center experience.
• Education: High school diploma or GED; preferred: BA in Social Work or related fields.

Responsibilities

• Assist Medicaid members with benefits and services.
• Work in a call center environment handling inbound calls.
• Coordinate transportation and other services.

Skills

Proficiency in computer applications

Good attendance

Call center experience

Familiarity with MCO insurance

Education

High school diploma or GED

BA in Social Work or Healthcare Management

LVN, CNA, CMA, RT, Pharmacy Tech, or CHW

Tools

Microsoft Office Suite

Avaya

Zoom

Skype

Job description

Immediate need for a talented Care Navigator. This is a 6+ months contract opportunity with potential for long-term employment, located remotely in TX. Please review the job details below and contact us ASAP if interested.

Job ID: 25-71338

Pay Range: $21 - $23 per hour. Employee benefits include health insurance (medical, dental, vision), 401(k), and paid sick leave (based on location).

Key Responsibilities:

• Work hours are from 8:00 AM to 6:30 PM CST, with four shift options: 8:30-5:00, 9:00-5:30, 9:30-6:00, and 10:00-6:30.
• Breaks include a 1-hour lunch during training; once assigned to a shift, 30-minute lunch and two 15-minute breaks.
• Potential for overtime and support for other departments.
• Position involves working in a call center environment handling inbound calls, assisting Medicaid members with benefits, services such as PCP changes, ID cards, and coordinating transportation and other services.

Key Requirements and Technology Experience:

• Proficiency in computer applications, especially Microsoft Excel, Teams, Outlook, and other Office tools.
• Background in insurance.
• Education: High school diploma or GED; preferred: BA in Social Work or Healthcare Management, LVN, CNA, CMA, RT, Pharmacy Tech, or CHW.
• Must-have: Good attendance, call center experience, familiarity with MCO insurance.
• Nice-to-have: Experience in Service Coordination and call centers.
• Disqualifiers: No call center experience, upcoming extended PTO.
• Software skills include Microsoft Office Suite, Avaya, Zoom, Skype.

Our client is a leading healthcare provider. We are currently interviewing for this and similar contract roles. Interested candidates should apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind.

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