Care Navigation Specialist

MindCare Solutions Group, Inc.; Morgantown (WV); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for a compassionate Care Navigation Specialist to enhance psychiatric telehealth services. This role involves facilitating communication between providers and patients, ensuring smooth clinical workflows, and supporting high-quality virtual visits. Ideal for healthcare professionals seeking flexible, part-time work, this position offers exposure to psychiatric and geriatric care while making a significant impact on patient well-being. Join a forward-thinking organization dedicated to improving mental health care accessibility and efficacy through innovative solutions and strong partnerships. Your contributions will help shape the future of behavioral health services in diverse clinical settings.

Benefits

Mileage Reimbursement

Flexible Schedule

Qualifications

• 1+ year experience in a healthcare or patient-facing role required.
• Comfort working with patients with psychiatric illnesses and cognitive impairments.

Responsibilities

• Serve as liaison between telehealth Provider and facility staff during evaluations.
• Communicate effectively with patients and document key visit information.
• Support Behavioral Health Integration services and coordinate patient visits.

Skills

Interpersonal Skills

Communication Skills

Basic Medical Knowledge

Technological Proficiency

Education

High School Diploma or Equivalent

Enrollment in Nursing or Medical Assistant Program

Tools

Telehealth Devices

Electronic Health Records (EHR)

Job description

About MindCare Solutions
MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.

MindCare Solutions is seeking a dependable, tech-savvy, and compassionate Care Navigation Specialist to support psychiatric telehealth services and Behavioral Health Integration initiatives in Post-Acute Care settings. As a Care Navigation Specialist, you will work alongside a remote Psychiatrist or Psychiatric Mental Health Nurse Practitioner (PMHNP) to facilitate smooth communication and clinical workflow between the Provider, patients, and facility staff. This role is ideal for nursing students, medical assistants, or healthcare professionals seeking flexible, part-time work with exposure to psychiatric and geriatric care.

Compensation: $15-18 per hour

Schedule: M-F, 8am-5pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serve as the on-site liaison between the telehealth Provider and facility staff during psychiatric evaluations.
2. Operate and troubleshoot telehealth equipment to ensure high-quality virtual visits.
3. Communicate effectively with patients, many of whom may have psychiatric illnesses, cognitive impairments (e.g., dementia), and complex medical comorbidities.
4. Escort or assist patients to designated telehealth areas and prepare them for virtual appointments.
5. Clearly relay questions and responses between patients, providers, and facility staff.
6. Document key visit information as directed by the Provider or MindCare team.
7. Support up to 20 patient visits per 4-hour shift, potentially working with more than one provider during a shift.
8. Coordinate with facility staff to ensure timely transitions between patient visits.
9. Support Behavioral Health Integration (BHI) services by evaluating clinical events, monitoring patient follow-up needs, and collecting relevant information to support continuity of care.
10. Review and assess documentation from facility records to help identify psychiatric and behavioral health needs.
11. Communicate and document notable clinical observations, patient concerns, or changes in condition for Provider review.
12. Travel to multiple facilities as scheduled; mileage reimbursement provided.
13. All Other Duties as Assigned: Perform additional responsibilities as needed to support the organization’s mission and goals.

REQUIRED QUALIFICATIONS

Education and Licensure:

High school diploma or equivalent required.

Enrollment in or completion of a nursing, medical assistant, or related clinical program preferred.

No specific licensure required for the role.

Required Experience:

Minimum of 1 year experience in a healthcare or patient-facing environment (e.g., CNA, MA, EMT, nursing student).

Demonstrated ability to interact professionally with clinical staff, patients, and providers.

Required Skills & Certifications:

Basic medical knowledge and comfort working with patients experiencing psychiatric illness, cognitive impairment, and/or medical comorbidities.

Strong interpersonal and communication skills.

Technological proficiency, including ability to operate telehealth devices (tablets, laptops, AV equipment).

Reliable transportation for travel between facilities (mileage reimbursement provided).

PREFERRED QUALIFICATIONS

Experience in telehealth, virtual care coordination, or behavioral health settings.

Familiarity with HIPAA regulations, electronic health records (EHR), and clinical documentation practices.

Prior work in post-acute, long-term care, or geriatric settings is a plus.

Ability to support high-volume workflows (up to 20 patients per 4-hour shift).

The pay range for this role is: 15 - 18 USD per hour (Remote - Morgantown, US)