Care Navigation Specialist

MindCare Solutions; Beckley (WV); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dependable and tech-savvy Care Navigation Specialist to support psychiatric telehealth services. This role offers the chance to work alongside a remote Psychiatrist or PMHNP, facilitating communication and workflow in Post-Acute Care settings. Ideal for nursing students or healthcare professionals, this part-time position provides exposure to psychiatric and geriatric care, ensuring high-quality patient interactions and effective use of telehealth technology. Join a mission-driven organization committed to enhancing mental health care accessibility and efficacy.

Benefits

Mileage Reimbursement

Qualifications

• 1+ year experience in a healthcare or patient-facing environment.
• Enrollment in or completion of a nursing or medical assistant program preferred.

Responsibilities

• Serve as liaison between telehealth provider and facility staff.
• Operate and troubleshoot telehealth equipment for virtual visits.
• Support up to 20 patient visits per 4-hour shift.

Skills

Interpersonal Skills

Communication Skills

Technological Proficiency

Basic Medical Knowledge

Education

High School Diploma

Nursing/Medical Assistant Program

Tools

Telehealth Devices

Job description

About MindCare Solutions
MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.

MindCare Solutions is seeking a dependable, tech-savvy, and compassionate Care Navigation Specialist to support psychiatric telehealth services and Behavioral Health Integration initiatives in Post-Acute Care settings. As a Care Navigation Specialist, you will work alongside a remote Psychiatrist or Psychiatric Mental Health Nurse Practitioner (PMHNP) to facilitate smooth communication and clinical workflow between the Provider, patients, and facility staff. This role is ideal for nursing students, medical assistants, or healthcare professionals seeking flexible, part-time work with exposure to psychiatric and geriatric care.

Compensation : $15-18 per hour

Schedule : M-F, 8am-5pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the on-site liaison between the telehealth Provider and facility staff during psychiatric evaluations.

• Operate and troubleshoot telehealth equipment to ensure high-quality virtual visits.

• Communicate effectively with patients, many of whom may have psychiatric illnesses, cognitive impairments (e.g., dementia), and complex medical comorbidities.

• Escort or assist patients to designated telehealth areas and prepare them for virtual appointments.

• Clearly relay questions and responses between patients, providers, and facility staff.

• Document key visit information as directed by the Provider or MindCare team.

• Support up to 20 patient visits per 4-hour shift, potentially working with more than one provider during a shift.

• Coordinate with facility staff to ensure timely transitions between patient visits.

• Support Behavioral Health Integration (BHI) services by evaluating clinical events, monitoring patient follow-up needs, and collecting relevant information to support continuity of care.

• Review and assess documentation from facility records to help identify psychiatric and behavioral health needs.

• Communicate and document notable clinical observations, patient concerns, or changes in condition for Provider review.

• Travel to multiple facilities as scheduled; mileage reimbursement provided.

• All Other Duties as Assigned: Perform additional responsibilities as needed to support the organization’s mission and goals.

REQUIRED QUALIFICATIONS

Education and Licensure : • High school diploma or equivalent required.

• Enrollment in or completion of a nursing, medical assistant, or related clinical program preferred.

• No specific licensure required for the role. Required Experience:

• Minimum of 1 year experience in a healthcare or patient-facing environment (e.g., CNA, MA, EMT, nursing student).

• Demonstrated ability to interact professionally with clinical staff, patients, and providers. Required Skills &

Certifications :

• Basic medical knowledge and comfort working with patients experiencing psychiatric illness, cognitive impairment, and/or medical comorbidities.

• Strong interpersonal and communication skills.

• Technological proficiency, including ability to operate telehealth devices (tablets, laptops, AV equipment).

• Reliable transportation for travel between facilities (mileage reimbursement provided).

PREFERRED QUALIFICATIONS

• Experience in telehealth, virtual care coordination, or behavioral health settings.

• Familiarity with HIPAA regulations, electronic health records (EHR), and clinical documentation practices.

• Prior work in post-acute, long-term care, or geriatric settings is a plus.

• Ability to support high-volume workflows (up to 20 patients per 4-hour shift).

The pay range for this role is:

15 - 18 USD per hour (Remote - Beckley, US)