Care Navigation LPN

Hospice of the Western Reserve; Cleveland (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Tuition Assistance

Technology Package

Total Rewards Package

Job summary

Reserve Care in Ohio is seeking a licensed Practical Nurse (LPN) to support referral intake, care coordination and initial clinical triage. The role emphasizes one-call resolution and smooth progression of referrals through dispatch.

The position centers on timely, accurate access to hospice services with compassionate communication for patients and families in distress.

Qualifications

• Licensed Practical Nurse (LPN) in Ohio with active license.
• Hospice experience strongly preferred.
• Excellent verbal and written communication skills.
• Ability to communicate calmly and compassionately with patients and families in distress.
• Strong teamwork and collaboration skills.
• Comfortable using EMR, phone systems, and referral platforms.

Responsibilities

• Retrieve, monitor, and process referrals for hospice services and Navigator potential patients from multiple sources.
• Learn and utilize the dispatch process to schedule appointments for prospective patients.
• Follow up on referrals that do not progress to dispatch promptly.
• Perform direct admits to inpatient care centers as needed.
• Take clinical calls from patients and caregivers; attempt resolution and escalate as needed.
• Notify primary care teams of any clinical issues addressed.
• Participate in quality and process improvement initiatives.
• Perform other duties as assigned.

Job description

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset:

OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP

We have a passion for purpose driven work! Do you?

JOIN OUR FAMILY!

The Care Navigation Nurse LPN supports referral intake, care coordination, and initial clinical triage to ensure timely, accurate, and efficient access to hospice services. The role emphasizes one-call resolution whenever possible and seamless progression of referrals through dispatch.

What You Will Do

• Retrieve, monitor, and process referrals for hospice services and Western Reserve Navigator potential patients from multiple sources, including: o CarePort o Electronic fax inbox o Phone referrals o Other designated referral sources
• Learn and utilize the dispatch process to schedule appointments for prospective patients.
• Follow up on referrals that do not progress to dispatch in a timely manner.
• Perform direct admits to inpatient care centers as needed.
• Take clinical calls from patients and caregivers; attempt resolution and escalate appropriately.
• Notify primary care teams of any clinical issues addressed.
• Participate in quality improvement and process improvement initiatives.
• Perform other duties as assigned.

Success Capabilities

• Licensed Practical Nurse (LPN) in the state of Ohio
• Hospice experience strongly preferred
• Excellent verbal and written communication skills
• Ability to communicate calmly and compassionately with patients and families in distress
• Strong teamwork and collaboration skills
• Comfortable using multiple technologies, including: o Electronic Medical Records (EMR) o Phone systems o Referral and intake platforms

Physical Requirements

This is sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity. Employee is not subject to adverse environmental conditions. This position has the potential to be exposed to environmental elements, internal and external, such as infectious disease, bloodborne pathogens, and chemical and/or chemical fumes, (pet dander and/or exposure to allergens) and adverse effects of inclement weather that may occur as well as potentially difficult patient and family situations.

Details

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Non-exempt role
• Technology Package
• Protocols in place for wellbeing during COVID-19

Conditions Of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active driver’s license
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics and professionalism.

NOTE:

The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Reserve Care

17876 St. Clair Ave.

Cleveland, OH 44114

216.383.2222 or reserve-care.org/careers

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.