Care Navigation Concierge, Day Shift, Outpatient Care Navigation

Adventist HealthCare; Silver Spring (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Work-life balance

Free parking

Medical coverage

Dental & Vision

Retirement match

Paid time off

Tuition assistance

EAP

Job summary

Adventist HealthCare is seeking a Care Navigator Concierge for the Outpatient Care Navigation area. The role supports scheduling, discharge follow-ups, and patient coordination to ensure seamless care transitions.

Requirements include a High School Diploma, 1–2 years in a medical setting, and BLS certification. Employment is full-time with day shifts, offering benefits and growth within a faith-based organization.

Qualifications

• Strong customer services skills.
• 1-2 years’ experience working in a medical setting.
• Active American Heart Association Basic Life Support (BLS) certification required.

Responsibilities

• Schedule appointments for patients and families.
• Maintain awareness of local physician practices and scheduling follow-ups.
• Notify manager of challenges to booking follow-ups.
• Notify team when patients require additional support post-discharge.
• Complete required documentation timely and accurately.

Skills

Customer service

Medical setting experience

BLS certification

Education

High School Diploma

Job description

About the Position

White Oak Medical Center seeks to hire an experienced Care Navigator Concierge for our Outpatient Care Navigation area who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Schedule appointments for patients and families in accordance with discharge instructions.
• Maintain awareness of local physician practices and manner in which to schedule hospital follow-up appointments.
• Notify manager when experiencing challenges to booking hospital follow-up appointments.
• Notify other members of the Patient Navigation team when patients require additional support to see physician post discharge.
• Complete required documentation in a timely and accurate manner.
• Maintain awareness of local physician practices and manner in which to schedule hospital follow-up appointments
• Notify manager when experiencing challenges to booking hospital follow-up appointments
• Notify other members of the Patient Navigation team when patients require additional support to see physician post discharge
• Complete required documentation in a timely and accurate manner.

Qualifications

• High School Diploma
• Strong customer services skills and 1-2 years’ experience working in a medical setting
• Active American Heart Association Basic Life Support (BLS) certification required

Work Schedule and Compensation

Employment Type: Full-time

Hours per Week: 40 hours

Typical Daily Schedule: 8:30 AM-5:00 PM Monday through Friday

Shift Type: Day

Holiday Requirements: Follow company holiday calendar

On-Call: No

Shift Differential Eligible: No

Pay Range: $18.80 - $24.18

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

About Us

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (Nicotine products include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

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