Care Manager, Outpatient - Multiple Work Locations

North Memorial Health; Golden Valley (MN); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Health benefits

401k / Pension match

Paid time off

Adoption reimbursement

Child care discount

Tuition reimbursement

24/7 fitness center access

Job summary

North Memorial Health is seeking a Population Health RN Care Manager to coordinate care across Blaine, Fridley, and Golden Valley clinics. You will develop care plans with customers, families, and providers to ensure appropriate resources and outcomes.

The role covers high-need customers, requires strong communication and coordination skills, and is an on-site position with no leadership responsibilities.

Qualifications

• Graduate from an accredited school of nursing; RN licensure.
• BSN or BAN preferred; or BSW from an accredited school of social work.
• Care Coordination experience 5 years required.

Responsibilities

• Coordinate care for customers to ensure quality outcomes.
• Develop and adjust care plans with customer and health team.
• Engage customers and families for active self-management.

Skills

Verbal communication

Written communication

Customer interaction

Motivational interviewing

Problem solving

Education

Nursing degree (RN)

BSN or BAN preferred

BSW (Social Work)

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

Care Manager: As an integral member of the health care team, the care manager provides clinically-based care coordination to support the delivery of quality customer care as efficiently as possible. The care manager has accountability for individual customers ensuring quality clinical outcomes and appropriate resource management within an assigned caseload. With the customer, family, and health care team, the care manager creates and organizes a care plan (or contributes to an existing care plan) appropriate to the customer’s needs and resources and ensures that the customer is receiving the right care, at the right level across the continuum.

The care manager works with the primary care provider and clinic care coordinator as an integral part of the care management team to ensure that care for the most vulnerable or complex customers is coordinated and managed. Customers must receive optimal care including acute illness management, chronic disease management, and preventive care across multiple health settings and multiple physicians/providers. The care manager applies the process of assessment, planning, implementation, monitoring, evaluation and coordination of care to meet the customer's health care needs across the continuum.

The care manager must activate the customer and form meaningful relationships with customers/families. Must develop care plans that prevent disease exacerbation, improve outcomes and increase customer self engagement in care. Must demonstrate an understanding of customer-centered care. The care manager must also meet the compliance standards of specific health plans and other external agencies as appropriate.

This position is for our Population Health RN and will cover our Blaine, Fridley, and Golden Valley clinics. Your primary location will be either the Fridley or Blaine clinic (your choice) with occasional travel to the other clinics, including Robbinsdale. This is not a leadership position.

Requirements

Education

• Graduate from an accredited school of nursing required; BSN or BAN preferred; or BSW from an accredited school of social work.

Experience

Experience

• Care Coordination experience 5 years required.

Knowledge, Skills And Abilities

• Excellent verbal and written communication skills required.
• Needs assessment skills.
• Evaluation skills.
• Knowledge of relevant policies and procedures.
• Customer interaction and motivational skills.
• Customer triage skills.
• Project a positive image through professional behavior and building positive relationships with customers, families, providers and other staff.
• Demonstrated ability to collaborate with other disciplines both in and out of health care system.
• Demonstrated ability to problem solve proactively using sound judgment based on factual information and clinical knowledge.
• Demonstrated ability to use behavioral strategies such as motivational interviewing.
• Demonstrated understanding of concepts associated with utilization management.

Licensure/Certification

• Registered Nurse- State Requirement

OR

• Licensed Social Worker- State Requirement

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: B21 ($35.31 - $52.97), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position