Care Manager (Full-Time)

Hudson Headwaters Health Network Inc.; New York (NY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Hudson Headwaters Health Network Inc. is seeking a Care Manager to join the patient care team. The role involves coordinating care, education, and self-management support for patients across the network, including telehealth and home visits as needed.

The position requires travel to Chester-Horicon, Bolton, Indian Lake, and North Creek Health Centers. The ideal candidate has a health or human services background, a current BLS certification, and strong communication and computer skills.

Qualifications

• Bachelor’s Degree in health or human service field required or equivalent experience
• Current BLS certification required
• Strong verbal and written communication skills
• Proficient computer competencies including EMR and Microsoft applications
• Must have a valid driver license and ability to travel within the network

Responsibilities

• Provide outreach, information, guidance, and education to patients and families for appropriate healthcare utilization
• Develop individualized, goal-oriented care plans addressing physical, mental health and socio-economic barriers
• Maintain an ongoing caseload by prioritizing referrals and activities according to need
• Provide coaching and referrals to patients managing chronic conditions on-site, via telehealth, or in home settings
• Identify gaps in care and connect patients with relevant community resources
• Collaborate with care team and external organizations to support patient outcomes
• Complete annual care management competencies and related trainings
• Recognize patients as contributing members of the clinical team

Skills

Communication skills

Multi-tasking

Self-direction

Education

Bachelor’s Degree in health or human services

Tools

Electronic medical records

Microsoft Office

Job description

Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm.

Please Note: This position will be required to also travel to our Chester-Horicon, Bolton, Indian Lake, and North Creek Health Centers when needed.

The Care Manager is an integral part of the patient’s care team, enhancing primary care and providing an array of services to the patients of the network and support to the primary/specialty care settings. These services include but are not limited to: education, coordination, coaching, transfer of self-management skills, and addressing barriers (including socio-economic). Guidance will be provided to the patients and families for the purpose of improving the health of our populations, improving the quality of care provided and decreasing overall costs. Integrated comprehensive patient-centered care plans will be developed alongside the patient, resulting in improved patient outcomes. Care management activities will occur in health centers, via telehealth, and occasionally at the patients’ home, hospital or other community setting.

• Provide outreach, information, guidance, and education to the patient and/or family, primary care providers and other members of the care team for appropriate healthcare utilization, chronic disease (e.g. diabetes, hypertension) self-management skills, effective care transitions, assessment and elimination of barriers, including socio-economic barriers, promoting wellness and preventative care measures and enhanced patient-provider communication
• Develop individualized, goal-oriented, patient-centered care plans that promote positive outcomes and address physical health, mental health and socio-economic barriers
• Maintain an ongoing responsibility for assigned caseload by prioritizing referrals and activities according to intensity, needs and required follow-up
• Provide coaching, information, and referral services to patients managing various chronic health conditions on-site at the health center, via telehealth, and/or in a home setting
• Identify and address gaps in care and/or services to provide relevant community and/or health care resources
• Work closely with the care management team and build efficient and effective relationships among care team members, including outreach to external organizations that support a positive outcome for patients
• Complete annual care management competencies and any other relevant competencies/trainings as needed.
• Recognize the patient as a contributing member of the clinical team

Requirements

The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:

• Bachelor’s Degree in a health or human service field, applied professional experience in case (care) management and/or social work required. Will consider an equivalent combination of experience and education
• Current BLS certification
• Experience working in fields of Health care, behavioral/mental health, substance/alcohol abuse preferred
• Must have a valid driver license and be able to travel throughout the Network
• Must have strong verbal and written communication skills
• Proficient computer competencies including Microsoft applications, electronic medical records and related databases
• Must be well organized and can effectively manage multiple cases and projects
• Must be self-directed, detail-oriented and motivated
• Must be able to work independently as well as collaborate and communicate effectively with colleagues, supervisors, service delivery partners, other health care professionals and co-workers to build and maintain effective dynamic professional team relationships

The pay rate for this position is $24.97/hour.

Work Location

In-Person

EEO is the Law