Care Manager Extender, I/DD

monarch; Winston-Salem (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Monarch is seeking a compassionate Extender to support Tailored Care Management in Winston-Salem, NC. You will assist with health, I/DD/TBI needs, and LTSS coordination, ensuring clients receive essential services and resources within the Medicaid system. The role emphasizes person-centered support and community engagement.

Qualifications include a High School Diploma and a valid USA driver's license. Prior experience navigating NC Medicaid and providing paid care to Tailored Care Management

Qualifications

• Education: High School Diploma (Required)
• Certifications: Driver's License (Valid) - USA
• Experience: Direct experience providing care for and navigating the Medicaid delivery system; experience with Tailored Care Management and NC Medicaid delivery system; paid experience with Tailored Care Management eligible population

Responsibilities

• Perform outreach, engagement, and follow-up with people we support to help them make informed care and life decisions.
• Provide services to promote safety, self-worth, connection to the community, and effective communication.
• Assist in developing goals in the Plan of Care/Individual Support Plan and crisis plans.
• Coordinate services/appointments including transportation and reminders.
• Support access to healthcare, housing, employment, and community supports; document encounters and billing.

Job description

Scheduled Weekly Hours:
40

Schedule :
Monday - Friday 8am - 5pm

Pay Range Minimum:
$18.00

Education We're Looking for:

High School Diploma (Required)

Certifications We're Looking For:

Drivers License (Valid) - USA

Experience We're Looking For:

• Direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member). | 2 Years | Required
• Lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system. | Required
• Paid experience performing the types of functions listed in the job description, with at least one year of paid experience working directly with the Tailored Care Management eligible population | 2 Years | Required

Additional Details:

• Must be 18 years of age or older
• Must meet at least one of the following requirements:
  1. Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.
  2. A parent or guardian of an individual with an I/DD or a TBI condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).
  3. Has two years of paid experience performing the types of functions listed in the job description, with at least one year of paid experience working directly with the Tailored Care Management eligible population.

Job Description Summary:

Extenders will support care managers in delivering Tailored Care Management by performing activities that address physical health, intellectual/developmental disability (I/DD), traumatic brain injury (TBI), long-term services and supports (LTSS), and/or pharmacy needs, in addition to unmet health-related resource needs.

What You'll Do:

• Perform general outreach, engagement, and follow-up with people we support to assist individuals to make informed choices regarding their care and services and other life decisions.
• Provides a variety of services and supports to emphasize personal safety, self-worth, confidence, connection to the community, boundary setting, planning, self-advocacy, personal fulfillment, development of social supports and effective communication skills.
• In conjunction with the care management team, engage in various skill-building activities such as learning how to obtain and maintain stable housing, manage finances, increase employment readiness skills, interact with others in private and public settings, maintain healthy non-violent relationships, engage in safe, non-medical ways to control modifiable risk factors that impact the person's health (e.g. smoking, drug and alcohol use, obesity, etc.) and learn skills to increase motivation and actively address health conditions such as diabetes, heart disease, COPD, etc.
• Assist in the development of the goals in the Plan of Care/Individual Support Plan and comprehensive crisis plans to assist individuals to progress to goal completion.
• Coordinating services/appointments (e.g., appointment/wellness reminders, providing or arranging transportation).
• Provides services in various community settings to help the individual identify and address barriers that prevent him or her from receiving needed services from healthcare professionals, including primary healthcare, dental, oral and vision.
• Link individuals to appropriate community-based services to ensure that they are actively engaged in the service, including supports related to housing, and employment.
• Facilitate person-centered, effective, positive relationships with people receiving services using positive approaches that promote self-determination in all areas of life.
• Assist with self-help, advocacy, pre-crisis support, and supporting the individual with speaking with employers, landlords and others regarding reasonable accommodations for the person's disability.
• Document encounters and contacts made on behalf of people we support; complete and submit billing documentation.
• Attend regular staff meetings and other required meetings. Convey observations and key issues to supervisor on an on-going basis.
• Maintain all required training by attending and actively participating in meetings and trainings, including but not limited to, case conferences.
• Maintain certification in all agency, state, and federal training requirements.
• Assist new staff and/or current staff with orientation, mentoring and training.
• Demonstrate knowledge of and comply with all agency policies and procedures.
• Follow service definition guidelines for services being provided.
• Complete all other relevant responsibilities assigned by the supervisor.
• Driving and travel may be required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse