Care Manager Extender for Tailored Care Management

A Caring Alternative; Morganton (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) & Roth retirement plans with company matching

Major medical, dental & vision insurance

Paid Time Off accrual

Company-paid life insurance

Employee Assistance Program

Job summary

A Caring Alternative in Morganton, NC is seeking an experienced professional for a full-time position focusing on outreach and engagement with members. The candidate will coordinate services, assist individuals in navigating resources, and actively participate in health promotion activities.

Qualified individuals will possess a high school diploma and a minimum of one year of relevant experience, alongside the ability to navigate the NC Medicaid systems. This role offers comprehensive benefits including a 401(k) plan, paid time off, and medical insurance.

Qualifications

• At least one year of paid experience working directly with the TCM eligible population.
• Meet the requirements regarding lived experience with I/DD or TBI.
• Ability to pass background checks.

Responsibilities

• Perform general outreach, engagement, and follow-up with members.
• Coordinate services and appointments.
• Engage in health promotion activities.
• Provide and track referrals for community-based resources.
• Support care managers in assessing health-related needs.

Skills

Experience with TCM eligible population

Computer skills

Knowledge of NC Medicaid system

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft 360

Excel

Word

Job description

Job Details

Level: Experienced

Location: Corporate - Morganton, NC 28655

Position Type: Full Time

Education Level: High School

Travel Percentage: Up to 50%

Job Shift: Day

Category: Health Care

Responsibilities

• Performing general outreach, engagement, and follow‑up with members
• Coordinating services and appointments
• Engaging in health promotion activities
• Providing and tracking referrals and assisting in obtaining and maintaining community‑based resources and social support services
• Participating in case conferences
• Supporting the care manager in assessing and addressing unmet health‑related resource needs

Qualifications

• High School Diploma or equivalent
• At least one year of paid experience working directly with the TCM eligible population
• Meet one of the following requirements:
  • Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the NC Medicaid delivery system
  • Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist
  • A parent or guardian of an individual with an I/DD, TBI, or a behavioral health condition and who has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (note that a parent/guardian cannot serve as an extender for his/her own family member)

Basic Requirements

• Ability to perform tasks on the computer, including working with Microsoft 360, Excel, Word, and other basic programs
• Valid driver’s license, auto insurance coverage, and reliable transportation
• Pass criminal background check and other regulatory checks
• Provide proof of education

Benefits and Training

• Company laptop provided for most positions
• 401(k) & Roth retirement plans with company matching
• 11 paid holidays
• Direct deposit
• Paid Time Off accrual begins upon hire, 100 hours first year
• Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days
• Company‑paid life insurance policy
• Short‑term & long‑term disability insurance available
• Employee Assistance Program for free financial, emotional & legal help
• Solid training provided and paid for by the company (free CPR, First Aid, NPI training; CEUs and external training also paid)

We are an equal opportunity employer.