Care Manager- Durango

ENGYJ; Durango (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

ENGYJ is seeking a Client Care Manager to coordinate services between clients and caregivers, ensuring schedules are maintained and care continuity is upheld.

The role requires strong communication, organizational skills, and the ability to handle on-call evenings and weekends as directed by management.

Qualifications

• College degree required.
• Two years of office experience, preferably in health care.
• Proficiency with Microsoft Office, scheduling systems and health care software.
• Excellent written and oral communication.

Responsibilities

• Answer phones and greet the public.
• Maintain schedules and ensure data entry for care recipients.
• File and copy caregiver documentation.
• Participate in caregiver evaluations.
• Manage client and staff relationships while protecting confidentiality.
• Respond to and resolve client concerns; escalate to director as needed.
• Communicate Visiting Angels policies to staff.
• Maintain office supplies and equipment; handle on-call duties.

Skills

Communication

Time management

Customer service

Multitasking

Conflict resolution

Education

College degree

Tools

Microsoft Office (Word, Excel, Outlook)

Scheduling systems

Healthcare software

Job description

POSITION PURPOSE

The Client Care Manager is responsible for the coordination of services between clients and caregivers for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients.

PRINCIPAL ACCOUNTABILITIES

• Answer the telephone and greet the public.
• Demonstrate dependability.
• Maintain computer schedules and ensure timely data entry for schedules and care recipient information.
• Timely copying and filing of appropriate care recipient documentation.
• Participate in the 90-day and annual evaluations of caregiver staff.
• Recognize and reward good job performance and promote caregiver recognition.
• Maintain professional relationships with clients and employees; assuring clients and employees' confidentiality.
• Maintain positive relationships with all clients and referral sources.
• Independently respond to and resolve any clients' complaints or concerns.
• Communicate and refer appropriate matters to the Director for direction.
• Communicate and reinforce Visiting Angels' policies and procedures, Basic 12 and the Points System to caregiver staff.
• Maintain and order office supplies, as needed.
• On-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff.
• Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQIRED

• College degree
• Two years of experience in an office setting, preferably in health care.
• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
• Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
• Ability to plan, organize, prioritize delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for the organization and its management among staff, clients, and referral sources. Demonstrate a strong commitment to client service excellence.
• Possess and maintain good physical and mental health, including current TB testing.
• U.S. Citizen or evidence of valid Alien Work Permit.

PHYSICAL/ENVIRONMENTAL DEMANDS

• Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 25 lbs.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met
• Must be able to properly operate office equipment.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the agency.
• See ADA Requirements