Care Manager: Client Care & Compliance Leader

Caring for Others; Eugene (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Dental insurance

Life insurance

Employee assistance program

Health insurance

401(k) with employer match

Professional development

Training and orientation

Job summary

Caring for Others in Eugene, Oregon, is seeking a Care Manager to serve as a central hub for care coordination, scheduling, compliance, and branch operations, ensuring high‑quality support for Clients, families, and Caregivers.

You will lead care services, develop service plans, manage authorizations, support onboarding and training, and uphold HIPAA compliance while delivering outstanding customer service and coordinated community care.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in billing and authorization management a bonus.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients.
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance.
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy.
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage.
• Provide after-hours support as needed to maintain seamless care continuity.
• Maintain Branch compliance efforts, including compliant licensing documentation.
• Conduct weekly New Hire Orientation sessions for incoming Caregivers.

Skills

Home care coordination

Client-facing service

Organizational skills

Communication skills

HIPAA compliance

Tools

Scheduling software

Job description

Caring for Others in Eugene, Oregon, is seeking a Care Manager to serve as a central hub for care coordination, scheduling, compliance, and branch operations, ensuring high‑quality support for Clients, families, and Caregivers.

You will lead care services, develop service plans, manage authorizations, support onboarding and training, and uphold HIPAA compliance while delivering outstanding customer service and coordinated community care.