Care Operations & Coordination Manager

Caring for Others; Medford (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Company-paid dental insurance

Company-paid vision insurance

Company-paid life insurance

Employee Assistance Program

Health insurance premium contribution

401(k) with employer match

Professional development

Comprehensive training and orientation

Job summary

The Care Manager at Caring for Others serves as a central hub for coordinating care, compliance, staffing, and client communication. This role connects Clients, families, Caregivers, and partners to ensure high-quality, consistent service delivery.

You'll assess clients, develop service plans, manage authorizations, and support scheduling while maintaining branch compliance. A proactive communicator with strong organizational skills will thrive in this fast-paced environment.

Qualifications

• Experience in home care or healthcare coordination.
• Strong organizational and record-keeping skills.
• Proactive communication and professional presence.
• Ability to handle multiple priorities in a fast-paced environment.
• Commitment to HIPAA compliance and privacy.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Provide after-hours support as needed to maintain seamless care continuity
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

Skills

Healthcare coordination

HIPAA compliance

Excellent communication

Time management

Documentation accuracy

Team collaboration

Tech-savvy

Customer service

Tools

Scheduling systems

Healthcare management software

Job description

The Care Manager at Caring for Others serves as a central hub for coordinating care, compliance, staffing, and client communication. This role connects Clients, families, Caregivers, and partners to ensure high-quality, consistent service delivery.

You'll assess clients, develop service plans, manage authorizations, and support scheduling while maintaining branch compliance. A proactive communicator with strong organizational skills will thrive in this fast-paced environment.