Care Coordination Lead – Client & Team Hub

Caring for Family of Companies; Astoria (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Health insurance

401(k) matching

Professional development

Training & orientation

Job summary

Caring for Family of Companies is seeking a Care Manager to serve as the central hub for care coordination, staffing, scheduling, and branch operations in Astoria, OR. The role ensures high-quality service by connecting Clients, families, Caregivers, and partners.

The position emphasizes compliance, efficient documentation, and proactive communication, with after-hours support as needed and a focus on consistent shift coverage and service delivery.

Qualifications

• Experience in home care, healthcare coordination, or client-facing service roles preferred.
• Highly organized with strong attention to detail and accurate record-keeping.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients.
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance.
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy.
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage.
• Provide after-hours support as needed to maintain seamless care continuity.
• Maintain Branch compliance efforts, including compliant licensing documentation.
• Conduct weekly New Hire Orientation sessions for incoming Caregivers.

Skills

Care coordination

HIPAA compliance

Client communication

Scheduling systems

Attention to detail

Tools

Healthcare scheduling software

Job description

Caring for Family of Companies is seeking a Care Manager to serve as the central hub for care coordination, staffing, scheduling, and branch operations in Astoria, OR. The role ensures high-quality service by connecting Clients, families, Caregivers, and partners.

The position emphasizes compliance, efficient documentation, and proactive communication, with after-hours support as needed and a focus on consistent shift coverage and service delivery.