CARE MANAGER(Bronx)

SCO Family of Services; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting vulnerable New Yorkers. As a Care Manager, you'll play a vital role in coordinating care for youth and adults with complex needs, ensuring they receive the support and resources necessary for a better future. This position offers the opportunity to make a significant impact in the lives of individuals and families while working collaboratively with interdisciplinary teams. If you're passionate about advocacy and have a strong background in care management, this role is perfect for you. Embrace the chance to contribute to a mission-driven environment and help build a stronger tomorrow.

Qualifications

• Bachelor’s degree with two years’ experience or RN license with two years’ experience.
• Experience in child welfare, developmental disabilities, or mental health.

Responsibilities

• Coordinate care for youth and adults with complex needs.
• Develop and manage Plans of Care, ensuring timely documentation.
• Advocate for members and link them to community resources.

Skills

Bilingual communication

Crisis intervention

Leadership skills

Advocacy

Education

Bachelor’s degree

Associate’s degree

RN license

Master’s degree

Job description

SCO Family of Services has provided vital human services throughout New York City and Long Island for more than 100 years. SCO helps vulnerable New Yorkers build a strong foundation for the future. We get young children off to a good start, launch youth into adulthood, stabilize and strengthen families, and unlock potential for children and adults with special needs.

SCO Family of Services welcomes you to join our family and help us work together to carry out our mission to build a stronger tomorrow.

This job is located in the Bronx with travel to Brooklyn office

Purpose of the Position

The Care Managers service youth enrolled in Medicaid, with two or more chronic conditions, HIV/AIDS, Sickle Cell, Serious Emotional Disturbance (SED), Serious Mental Illness (SMI), or Complex Trauma, ages 0-21 (Children’s Program) and 18 to end of life (Adult Program). The Care Manager plays a critical role in coordinating, integrating, and partnering in the delivery of care to children, adults, and families with complex needs.

Responsibilities

1. Obtain required Care Management enrollment consents from the medical consenter.
2. Complete initial and ongoing needs assessments such as the Comprehensive Assessment, CANS-NY, and NYS Eligibility Assessment for HARP.
3. Develop and manage the Plan of Care (POC), coordinating services, supporting treatment adherence, and facilitating referrals.
4. Monitor and evaluate needs related to prevention, wellness, medical, mental health, care transitions, and social services.
5. Meet billing requirements based on acuity levels, managing caseloads that may include high, medium, and low acuity members, both children and adults.
6. Provide required face-to-face contacts as per Department of Health mandates.
7. Ensure timely and accurate documentation using activity logs and electronic health records.
8. Advocate for members within the agency and with external providers.
9. Promote wellness by linking members to resources and educating them on health conditions and preventative care.
10. Assist members in obtaining public benefits such as Medicaid, SNAP, housing, legal services, employment, and training supports.
11. Communicate effectively with members and families, considering language, literacy, and cultural factors.
12. Conduct care planning meetings and coordinate services with interdisciplinary teams.
13. Manage referrals and engagement with community resources.
14. Participate in discharge planning for hospital admissions.
15. Attend ongoing staff development training.
16. Ensure periodic evaluations and follow-ups for dental, vision, and hearing care per Medicaid EPSDT guidelines.
17. Develop close working relationships with case planners and managers.
18. Travel within five boroughs and Nassau and Suffolk counties.
19. Perform other duties as assigned.

Qualifications

• Bilingual preferred.
• For high-acuity children or adults with Health Home Plus status: a Bachelor’s degree with two years’ relevant experience, or RN license with two years’ experience, or Master’s degree with one year’s experience.
• For medium-acuity children with SED: at least an associate’s degree with one year’s relevant experience.
• Experience in servicing youth, adults, and families in child welfare, developmental disabilities, mental health, or healthcare systems.
• Passion for advocacy and strong communication, leadership, and crisis intervention skills.

Preferred Education: Bachelor’s degree

Equal Opportunity Employer. This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.